Senior Operations Support IT Analyst

About the job Senior Operations Support IT Analyst

Charlotte, North Carolina, United States

Salary: $86.00 - $87.00 (US Dollar)

Senior Operations Support IT Analyst needs 5-8 years in Salesforce administration and support with Mule Soft integration experience

• Strong Salesforce administration proficiency (security model, data management, customization)
• Working knowledge of Mule Soft Anypoint Platform and API management
• Experience with SOQL, Data Loader, REST/SOAP APIs
• Locations:
  Charlotte, NC;
  Iselin, NJ
• Basic understanding of Apex and Visualforce for troubleshooting
• Familiarity with version control and change management
• Additional certifications:
  Platform App Builder, Service Cloud Consultant, Mule Soft Developer
• Experience with Einstein Analytics, Agile/Scrum, and Dev Ops practices
• Occasional after-hours support for critical issues and release deployments; schedule flexibility required based on business needs.
• Serve as primary contact for complex Salesforce and Mule Soft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions
• Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance
• Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems
• Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards
• Partner with business users and development teams; translate technical concepts; participate in release management and testing
• Identify process optimization opportunities; stay current with Salesforce releases; recommend best practices; contribute to documentation and training