Vice President, Claims Technical & Technology Lead

At AIG, we are reimagining the way we help customers manage risk. Join us as Vice President, Claims Application Technical Lead within Global Claims Technology to play a key role in advancing our Claims transformation agenda and strengthening the connection between business strategy and technology execution.

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for shielding the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals.

AIG’s Information Technology functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

This is a senior technology leadership role in the Claims Technology organization, serving as a hands‑on leader driving complex technology initiatives with business stakeholders and acting as a strategic influence to ensure Claims technology initiatives leverage the right technology tools, architecture, and delivery processes in alignment with our North Star vision. You will work closely with business units, development teams, and business analyst teams throughout the full development lifecycle as a trusted technology partner, while directly managing high‑performing delivery teams across multiple geographies.

• Build deep understanding of the Claims business processes, systems, and operational workflows at an executive level to identify, prioritize, and address critical technology transformation opportunities.

• Engage, build, and cultivate strategic relationships with IT Partners, business leadership, and cross‑functional teams to collaborate in enterprise technology strategy, architecture design, and large‑scale implementation initiatives.

• Lead and manage onsite and offshore development resources through complex delivery milestones, Agile program planning, and execution of enterprise‑scale technology initiatives spanning multiple business applications.

• Partner with executive stakeholders and IT teams to determine strategic technology requirements, establish delivery priorities, evaluate emerging technologies, and define our long‑term Claims Technology North Star vision.

• Direct business and development teams to architect, design, and document comprehensive data flows, system integrations, technical mappings, and enterprise business requirements across complex technology ecosystems.

• Provide program leadership and accountability across multiple concurrent initiatives, including strategic deliverable execution, risk management, and presenting findings and recommendations to senior executive leadership and board‑level stakeholders.

• Extensive knowledge and hands‑on experience within the Insurance industry, with deep expertise in Claims business operations, processes, and technology landscape.

• Proven ability to interact effectively with business executives, operations leaders, information technology teams, and multi‑disciplined stakeholders across global organizations.

• Expert ability to manage multiple complex technology initiatives that impact a global user population.

• Demonstrated track record of successfully delivering and executing large‑scale, enterprise technology transformation initiatives with global impact and multi‑million‑dollar budgets.

• Strong analytical and data‑driven leadership mindset with proven ability to encourage innovative thinking and leverage extensive experience to identify breakthrough technology solutions.

• Deep technical experience with Enterprise Business Process Management (BPM) technologies (e.g. Pega and equivalents), cloud computing paradigms (AWS, Azure), prominent industry design patterns, microservices architecture, and scaled agile development methodologies.

• Excellent communication skills, both written and verbal are required, this includes and not limited to writing emails, newsletters,…