ServiceNow Product Owner, ITOM​/CMDB

Position: ServiceNow Product Owner, ITOM/ CMDB
Service Now Product Owner, ITOM/ CMDB

** Date:
** Apr 30, 2026

*
* Location:

** Charlotte, NC, US, 28216

** Company:
** Corning

Requisition Number: 73558

** The company built on breakthroughs. ​ *
* ** Join us.​ *
* Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.  ​ 

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

**​Come break through with us. *
* The global Information Technology (IT) Function is leading efforts to align IT and Business Strategy, leverage IT investments, and optimize end to end business processes and associated information integration technologies.  Through these efforts, IT helps to improve the competitive position of Corning's businesses through IT enabled processes.  IT also delivers Information Technology applications, infrastructure, and project services in a cost efficient manner to Corning worldwide.

** Role Purpose*
* We are seeking a
** Service Now Product Owner - ITOM / CMDB
** to lead the strategy, roadmap, and value realization of the Service Now IT Operations Management (ITOM) and Configuration Management Database (CMDB) product portfolio.

This role is accountable for defining and executing the product vision that enables enterprise visibility, service mapping, event correlation, and AI-driven operational intelligence. The Product Owner will operate within a Product Operating Model and serve as the single point of accountability for ITOM and CMDB outcomes, backlog prioritization, and stakeholder alignment.

This is a high-impact role at the center of digital transformation, data governance, and AI-enabled operations.

** Key Responsibilities*
* ** Product Strategy & Roadmap*
* Define multi-year ITOM / CMDB product vision aligned to enterprise architecture

Develop and maintain product roadmap across Discovery, Service Mapping, Event Management, AIOps, and CMDB governance

Align roadmap to CSDM 5.x standards and enterprise data strategy

Drive transition from project-based delivery to product-based lifecycle management

** CMDB & Data Governance*
* Establish CMDB data ownership and certification model

Ensure CSDM alignment across Business Services, Technical Services, Applications, and Infrastructure

Define measurable CMDB health KPIs (completeness, correctness, compliance)

Lead CMDB lifecycle and relationship integrity strategy

** Responsibilities:*
* ** AI & Automation*
* Identify AI use cases within IT operations workflows

Enable Now Assist / predictive models where applicable

Track automation rate, MTTR reduction, and event correlation improvements

Govern AI model quality and business adoption

** Stakeholder & Governance Management*
* Facilitate product steering sessions

Prioritize backlog using value, risk, and effort scoring

Partner with Enterprise Architecture, Security, and Finance

Serve as escalation point for ITOM / CMDB product decisions

** Experiences/Education - Required*
* ** Requirements*
* - Bachelor's degree in Computer Science, Information Technology, or related field.

- 5+ years of hands-on Service Now experience, including ITOM (Discovery, Service Mapping, Event Management) and CMDB.

- 3+ years in a Product Owner or Product Management role.

- Strong knowledge of Service Now ITOM modules, CMDB architecture, CSDM 4.x/5.x, infrastructure/cloud platforms (AWS, Azure, GCP), monitoring tool integrations (e.g., Dynatrace, Splunk, Solar Winds), API integrations, and enterprise architecture.

- Experience in Agile/SAFe environments.

- Excellent executive-level communication skills.

** Certifications (Must Meet)*
* - Service Now Certified System Administrator

- ITL v3/v4

- Service Now Certified Implementation Specialist - ITOM

** Experiences/Education - Desired*
* ** Preferred*
* - Experi…