Software Engineer, IT Support, Cybersecurity

Location: Charlotte, NC
Salary: $69.00 USD Hourly - $74.00 USD Hourly
Description:
Service Now Software Engineer (Vulnerability Response)

Locations: Charlotte, NC;
McLean, VA;
Minneapolis, MN;
San Antonio, TX;
Chandler, AZ
Work Model: Hybrid (3 days per week onsite)
About the Role

We are seeking an experienced Service Now Software Engineer to design, develop, and implement solutions within the Service Now Vulnerability Response (VR) platform. In this role, you will lead complex initiatives, collaborate with cross-functional teams, and deliver scalable, secure solutions aligned with enterprise standards.
What You'll Do

• Design, develop, configure, and implement solutions across the Service Now VR platform
• Build and customize applications using scripting, workflows, and low-code/out-of-the-box capabilities
• Lead large-scale, complex technology initiatives with enterprise-wide impact
• Act as a technical escalation point and mentor junior engineers
• Write clean, maintainable code and perform unit testing using established standards
• Troubleshoot and resolve complex coding, testing, and platform issues
• Ensure solutions are secure, scalable, and compliant with risk and governance standards
• Partner with platform engineering, production support, and stakeholders to deliver reliable solutions
• Collaborate with technical experts and cross-functional teams to solve complex challenges
• Manage integrations between Service Now and external systems (REST/SOAP APIs)
• Support Agile development processes, including sprint planning, delivery, and release management
• Maintain clear documentation in Confluence for all solutions and enhancements
• Provide L3 production support as needed

Minimum Qualifications

• 7+ years of software engineering experience (or equivalent combination of education, training, and experience)
• 5+ years of Service Now development, implementation, or support experience
• 5+ years of experience with service-oriented architecture (SOA)
• 1+ year of experience with web technologies (JavaScript ES5+, HTML, CSS/SCSS, SQL)
• Service Now Certified System Administrator
• Service Now Certified Application Developer

Preferred Qualifications

• 3+ years of experience with Service Now Vulnerability Response
• Service Now Implementation Specialist - Vulnerability Response certification
• Micro-certifications (e.g., Service Portal, ATF, Flow Designer, Integration Hub)
• Experience with JavaScript frameworks (e.g., Angular
  
  JS, React)
• 2+ years working with RESTful or SOAP APIs
• 2+ years of Agile development experience
• Experience integrating with security tools such as Qualys, Wiz, NVD, or Phosphorus

Skills & Competencies

• Strong understanding of web-based protocols and standards
• Excellent problem-solving and troubleshooting skills
• Strong communication and collaboration abilities
• Ability to manage complex technical initiatives and deliver high-quality solutions

Additional Information

• This role requires working onsite at a core location three days per week
• Candidates must be able to work effectively in a collaborative, hybrid environment

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Contact:

This job and many more are available through The Judge Group. Please apply with us today!