Resident Engineer

* Provide day‐to‐day post‐sales operational support for production and pre‐production Charter network environments.
* Troubleshoot complex hardware, software, and network issues across large‐scale IP/MPLS infrastructures.
* Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions.
* Support Charter during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams.
* Conduct network information‐gathering workshops to understand Charter’s current network architecture, operational workflows, and future design requirements.
* Become deeply familiar with Charter’s organizational structure, engineering standards, and operational procedures.
* Provide guidance on network design evolution, capacity growth, and technology adoption aligned with Charter’s roadmap.
* Assist with major network upgrades, maintenance windows, migrations, and change events.
* Train Charter engineering, implementation, and operations teams on configuration, monitoring and day‐to‐day operation of Juniper Networks platforms.
* Assess overall network health and stability across Juniper‐based environments.
* Develop and maintain fault isolation and diagnostic procedures.
* Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages.
* Contribute to best‐practice policies and standards for Juniper product usage within Charter.
* Peer with other Resident Engineers to share lessons learned and reduce risk during network changes.
* 5+ years of hands‐on design, deployment, and operational experience in large‐scale service provider or MSO networks.
* Experience in supporting major network transformations, upgrades, or expansions.
* Strong experience with JUNOS CLI.
* Large‐scale hands‐on experience with: MX, QFX, EX, ACX and PTX platforms
* Strong understanding of service provider networking technologies, including:  + TCP/IP and MPLS fundamentals  + Routing protocols: OSPF, IS‐IS, BGP  + MPLS‐TE, RSVP, LDP  + IPv4 / IPv6  + BGP routing policy and peering  + VPN technologies: L3

VPN, VPLS, MVPN  + Ethernet switching, 802.1Q  + QoS / Class of Service
* Hands‐on experience with Scripting – Python and Juniper PyEZ.
* Ability to design automation solutions that integrate with existing operational workflows.
* Excellent communication skills during high‐pressure outage or escalation scenarios.
* Ability to present complex technical topics to engineering, operations, and executive audiences.
* Strong customer‐facing skills with a collaborative, consultative approach.
* Ability to translate business and technical requirements into practical, scalable network solutions.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

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** Hewlett Packard Enterprise
** Technology innovation that fosters business transformation.

We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
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** The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors.

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** Equal Opportunity Employer (EEO)
** Hewlett Packard Enterprise provides equal employment opportunity to any employee or…