Senior Program Manager - Payments Operations

Title:

Senior Program Manager - Payments Operations

Location:

1525 W WT Harris Blvd Charlotte, NC

Duration: 12 months

Work Engagement: W-2

Work Schedule:

3 days in office/2 days remote

Benefits on offer for this contract position:
Health Insurance, Life insurance, 401K and Voluntary Benefits

Summary:

We are seeking a highly experienced Senior Program Manager to lead complex, enterprise-scale initiatives within Payments Operations. This role will drive end-to-end delivery across critical programs, champion agile transformation, and ensure alignment with regulatory, risk, and governance standards in a highly controlled environment.

Responsibilities:

Program & Project Delivery

* Lead end-to-end project and program management across one or more strategic Payments Operations initiatives

* Develop and manage project plans, milestones, and interdependencies to ensure successful execution

* Oversee defect tracking, issue resolution, and risk mitigation activities

* Drive execution of Operational Readiness Reviews (ORR) and governance checkpoints

* Ensure adherence to enterprise change management and control frameworks

* Deliver timely and accurate reporting for executive audiences (Steer Co, Operating Committees, leadership forums)

* Ensure completion of control deliverables and remediation activities

Risk & Governance

* Maintain strong visibility into program risks and proactively escalate delivery issues

* Ensure compliance with internal controls, regulatory expectations, and governance standards

* Support delivery within highly regulated financial services environments

Agile Leadership & Transformation

* Improve delivery predictability, transparency, and speed through agile methodologies

* Serve as an Agile coach and change agent across the portfolio

* Coach cross-functional teams, product partners, and stakeholders on:

* Agile principles and best practices

* Roles and responsibilities (Product Owner, Scrum Master, Delivery Leads)

* Effective agile ceremonies and governance practices

* Identify and remove obstacles to agile adoption

* Help design and scale an enterprise agile delivery model within Payments Operations

Qualifications:

* Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.

* Proven project and program management experience in large, complex organizations

* Demonstrated success leading multi-stream, cross-functional initiatives

* Hands-on experience with Agile/Scrum delivery models in enterprise environments

* Experience serving as an Agile coach or leading organizational transformation efforts

* Strong understanding of project delivery frameworks (waterfall, agile, and hybrid models)

* Deep knowledge of risk management, control frameworks, and governance processes

* Excellent stakeholder management and executive communication skills

* Prior experience in financial services

* Experience in payments processing, operations, or transformation programs

* Familiarity with regulatory or industry initiatives such as ISO 20022