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Production Support Engineer
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-06-15
Listing for:
Themesoft Inc
Full Time
position Listed on 2026-06-15
Job specializations:
-
IT/Tech
SRE/Site Reliability, Cloud Computing: Infrastructure & Operations, Systems Administrator, IT Support
Job Description & How to Apply Below
- Client is seeking a skilled Production Support Engineer to join our technology operations team.
- The ideal candidate will bring hands‑on experience in production support, automation, monitoring, and incident management, with a strong focus on ensuring system reliability and operational excellence.
- This role requires strong problem‑solving abilities, technical depth, and clear documentation skills to support high‑availability business‑critical applications.
- Provide L2/L3 production support for critical applications, performing root cause analysis (RCA) and implementing long‑term solutions.
- Monitor application and infrastructure performance using tools such as Grafana, App Dynamics, Splunk, and ITRS, and proactively resolve issues.
- Develop, maintain, and enhance automation scripts and services using Ansible, Python, Shell, Power Shell, and database queries to streamline support workflows.
- Support Business Continuity Planning (BCP) and disaster recovery strategies to ensure high availability and resiliency of systems.
- Collaborate with development, Dev Ops, and infrastructure teams to implement process improvements and enhance operational maturity.
- Maintain detailed documentation of processes, system designs, and incident resolutions, and communicate technical solutions effectively to stakeholders.
- Manage deployments on Open Shift and containerized platforms, ensuring stability, performance, and scalability.
- Work with integration services and wires to ensure seamless system operations and connectivity.
- 3 to 7 years of experience in a production support role.
- Hands‑on experience with Open Shift, Ansible, and automation scripting (Python, Shell, Power Shell, etc.).
- Proficiency in monitoring and observability tools such as Grafana, App Dynamics, ITRS, and Splunk.
- Strong knowledge of databases (SQL, queries, optimization).
- Experience supporting large‑scale, high‑availability systems in a 24x7 production environment.
- Familiarity with incident management, problem management, and BCP/DR frameworks.
- Strong documentation, articulation, and communication skills.
- Ability to work collaboratively in cross‑functional teams in fast‑paced environments.
- Previous work in financial services technology or production engineering roles.
- Experience with global automation functions.
- Familiarity with payment systems (e.g., Fedwire, CHIPs and RTP) or liquidity platforms is a plus.
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