Production Support Analyst

Responsibilities Platform & Reliability Engineering

• Embed SRE and production engineering principles into Payments Modernization from design through early life support
• Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
• Drive replay, retry, and exception-handling validation for event-driven payment flows
• Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. Fed Now, CHIPS, SWIFT)

• Own Permit-to-Operate readiness across environments (NFR Testing)
• Define cutover, shadow support, and early life support models
• Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live
• Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation

• Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components
• Define and monitor SLOs, error budgets, and golden signals
• Reduce alert noise through signal design, correlation, and automation
• Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization

• Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius
• Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented
• Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction

• Range from juniors with 3-5 years experience to mid range, 10+ years.
• Service management experience, payments knowledge and tech wise knowledge on framework such as spring boot, mongodb, kakfa, Kubernetes/ CI/CD pipelines
• Hands on experience with UNIX, SQL to assist with troubleshooting
• Knowledge of Automation Related activities using scripting languages such as Python, Bash, Perl, Ruby
• Excellent analytical and communication skills
• Ability to prioritize and willingness to take ownership
• Problem solving mindset and solution enabler
  
  Great Problem trouble shooting skills

Applicants must be currently authorized to work in the United States on a full-time basis. The Company will not sponsor applicants for work visas.