Workflow Automation Trainer
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-06-18
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-06-18
Job specializations:
-
IT/Tech
Digital Media & Production, Technical Support, IT Support, Technical Writer
Job Description & How to Apply Below
Our client, a leading organization in the financial services industry, is seeking a dedicated and innovative Workflow Automation Trainer to join their team. As a Workflow Automation Trainer, you will be part of the Training and Development Department supporting the Call Center and Technology Support Teams. The ideal candidate will demonstrate strong instructional design skills, a proactive attitude, and the ability to translate complex systems into clear, actionable training content, which will align successfully in the organization.
JobTitle
Workflow Automation Trainer
LocationCharlotte, NC
What's the Job?- Develop engaging and effective training materials, including simulations, walkthroughs, job aids, and quick reference guides for new and existing CCaaS platforms.
- Translate complex platform functionalities into clear, user-friendly training content tailored for contact center environments.
- Partner with subject matter experts to validate and refine training materials, ensuring accuracy and relevance.
- Support large-scale technology rollouts by conducting needs analysis and designing comprehensive curricula.
- Support rapid updates and modifications to training content in response to platform changes and user feedback.
- Experience developing training programs for contact center environments, including simulations and guided workflows.
- Strong instructional design skills and experience creating job aids and quick reference guides.
- Ability to simplify complex systems into easy-to-understand, actionable steps.
Experience supporting large-scale technology implementations, including curriculum planning and needs analysis. - Self-motivated, independent worker with a proactive approach to problem-solving.
- Opportunity to work on impactful projects supporting innovative platform rollouts.
- Collaborate with a dynamic team in a fast-paced environment.
- Enhance your skills in instructional design and training development for cutting-edge technologies.
- Potential for extension or conversion to full-time employment based on performance.
- Be part of a company that values diversity, inclusion, and professional growth.
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