ServiceNow Flow Designer Engineer

Job Summary

FLOW DESGINER / AUTOMATION ENGINEER is responsible for designing and implementing automated workflows that operationalize service‑aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service‑aware principles.

• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise‑scale use cases.
• Ensure workflows are modular, maintainable, and aligned to platform standards.
• Translate business and operational processes into automated workflows.
• Eliminate manual coordination by automating decision points and execution steps.
• Align workflows to service dependencies and operational realities.
• Embed governance rules and approval models into workflow logic.
• Prevent incomplete, non‑compliant, or unauthorized actions.
• Enforce service ownership, lifecycle, and control requirements through automation.
• Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Use service context for accurate execution and routing decisions.
• Design workflows with error handling, retry, and fallback logic.
• Ensure automation is resilient and safe for production use.
• Define and document failure conditions and recovery approaches.
• Monitor workflow performance and execution outcomes.
• Improve workflows to reduce cycle time and eliminate inefficiencies.
• Standardize automation patterns for reuse and consistency.

• 15+ years’ experience in IT industry.
• 10+ years’ experience designing and implementing workflows in Service Now Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.
• Must be onsite in one of the following locations:
  Raleigh, NC;
  Charlotte, NC;
  Wilson, NC;
  Richmond, VA; or Atlanta, GA.

• Bachelor’s Degree.
• Experience supporting service‑centric or Service‑Aware operating models.
• Familiarity with governance automation and policy‑as‑code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.