Director, IT Asset Management & Automation

Charlotte, NC (preferred) | New York, NY (secondary) - 3 days onsite at either location. FTE

Our organization is on a mission to eliminate manual reconciliation from IT operations entirely. As the central IT function serving a portfolio of 360+ global businesses, we run a modern, cloud-forward infrastructure estate—and we are building the data and automation foundation to match it.

The Director, IT Asset Management & Automation will architect and deliver that foundation. This is a hands‑on technical leadership role—not a CMDB custodian position. The focus is integration engineering, automation, and data quality across a complex, multi‑source ITAM environment. Our primary platform is currently Service Now, but we are actively evaluating alternatives; platform‑agnostic thinking is essential.

The right candidate thinks in data flows, builds in APIs and automation frameworks, and has the vision to drive a multi‑year roadmap toward AI‑enabled IT operations. This is a rare opportunity to define the automation strategy for a world‑class infrastructure organization at scale.

Team Leadership:
You will directly manage three asset management professionals:

• Software Asset Manager – responsible for license compliance, SaaS utilization, and software lifecycle
• Hardware Asset Manager (End User) – manages PCs, laptops, and end‑user devices via HAM in Service Now
• Hardware Asset Manager (Infrastructure) – manages servers, network devices, infrastructure, and services

Our asset data lives across many systems—Service Now (HAM, SAM, CMDB), a separate network device ITAM platform (Net Box), cloud platforms, endpoint management tools, and a cybersecurity vulnerability suite that is not yet integrated. Your job is to bring it all together.

• Design and deliver a federated asset data platform ingesting from cloud‑native inventory services (AWS Config, Azure Resource Graph, Google Cloud Platform Asset Inventory), SaaS management platforms, endpoint management APIs (Intune, Jamf, Kandji), and identity/directory systems (Entra , Okta)
• Connect and normalize data from our separate network device ITAM platform into the central configuration management platform—eliminating the current silo
• Integrate the cybersecurity team's vulnerability and endpoint detection suite as an additional data source for asset visibility and risk correlation
• Build real‑time and event‑driven integrations that normalize, deduplicate, and synchronize asset data across the enterprise—replacing manual imports and spreadsheet reconciliations
• Triangulate across many incomplete or partial data sets to produce a reliable, unified asset record; our data is often incomplete and distributed, and success requires knowing how to wrangle and reconcile it
• Evaluate and participate in our current platform selection process; we are conducting requirements gathering and evaluating alternatives to Service Now—you will help assess options and own the technical migration plan and execution
• Own the technical integration roadmap end to end, from quick wins to multi‑year architecture

• Own IT asset data accuracy and completeness—not just as a governance concern but as an active engineering problem
• Automate data collection, enrichment, and reconciliation processes across all asset categories; reduce reliance on manual updates and periodic audits
• Partner with Finance and Procurement stakeholders (who sit within the same broader organization) to streamline ITAM workflows and align asset data with financial and vendor management processes
• Work directly with engineering and security stakeholders to ensure asset data reflects operationally meaningful, accurate, and actionable information
• Explore and integrate Cloud Fin Ops data as a complementary asset and cost visibility layer

• Drive adoption of automation and AI tooling for IT operations tasks—asset governance, anomaly detection, lifecycle alerting, and policy enforcement
• Partner with the organization's automation engineering team to leverage existing toolkits and establish integration best…