IT Service Specialist

Job Description

Ensure employees have reliable IT support so they can complete daily work without disruption

Handle incoming technical issues through phone, email, and ticketing systems, prioritizing and resolving requests efficiently

Coordinate with external vendors and service partners to support hardware installs, network setup, and infrastructure rollouts

Respond to user inquiries and troubleshoot application, system, and connectivity issues in a timely manner

Document, track, and manage all support activity within an incident/ticket management system, escalating when needed

Create and maintain internal documentation outlining common issues, fixes, and troubleshooting steps

Partner with the broader IT team to support incident resolution, problem management, and root cause analysis efforts

Build strong working relationships with internal teams and stay aligned on upcoming office changes or project needs

Provide hands‑on support including troubleshooting hardware/software and assisting with office setups, relocations, and equipment installs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

Degree in Information Technology, Computer Science, Business, or related field

Proven experience supporting multiple locations or operating in a field‑based IT role

Solid understanding of networking fundamentals (LAN/WAN connectivity, troubleshooting, etc.)

At least 5 years of relevant IT support experience

Certifications such as A+, Network+, or Security+ are a plus but not required

Experience with Microsoft environments (O365, Windows 10/11, SharePoint)

Familiarity with mobile device support (iOS and Android)

Exposure to ITIL practices or certifications is beneficial

Experience managing desktops in a corporate environment (patching, antivirus, software deployment)

Strong understanding of network connectivity across office locations, field sites, or temporary setups

Demonstrated ability to provide high‑quality customer support to end users

Comfortable working with vendors and internal stakeholders to resolve issues

Strong communication skills, both written and verbal

Ability to proactively troubleshoot, make decisions, and manage competing priorities in a fast‑paced environment

Willingness to travel up to 25% across regional locations

Experience with in the homebuilding or construction industry

Additional certifications such as Network+ or Security+