More jobs:
EUC technician/Site IT Support
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-06-26
Listing for:
Tata Consultancy Services
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Job Description
Required Skills- Strong communication and interpersonal skills with experience in IT hardware & software asset management services
- Experience managing PC and mobile assets in Service Now and understanding of the asset management lifecycle
- Conduct physical asset audits with vendors and maintain asset stock rooms
- End‑to‑end asset life‑cycle management: forecasting, receiving, shipping, maintenance & recycling
- Track complete life‑cycle of each asset to maintain warranty, refresh date and end‑of‑life information
- Knowledge of Service Now, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting
- Smart‑hands support for server and network devices
- Train‑the‑trainer responsibilities
- Must work on site (100% WFO at client location)
- Asset inventory management: new device asset import and physical stocking
- PC fulfillment (new, break‑fix, lifecycle), PC LCM scheduling and PC recertification (Autopilot/Reimage/Import) including shipping and receiving assets
- Windows/Mac/iPhone/iPad fulfillment and device recertification (wipe/QA/reload/import)
- Accessory request fulfillment and unknown device research/investigation
- PC diagnostics & sanitation, recycle pickup requests, asset off‑boarding (device/accessory recycle)
- Software provisioning, installation requests, new printer configuration, miscellaneous service (return labels)
- Walk‑up, deskside and remote technical support (incident & request management, ticket escalations)
- New‑hire onboarding training and orientation
- AV meeting room support
- ITIL training/certification
- Dell certified technician
- Apple certified technician
- Bachelor of Computer Science
- Base salary range: $50,000 to $60,000 per annum
- Discretionary annual incentive
- Comprehensive medical coverage: medical & health, dental & vision, disability, pet insurance
- Family support: maternal & parental leave
- Insurance options: auto & home insurance, identity theft protection
- Convenience & professional growth: commuter benefits, certification & training reimbursement
- Time off: vacation, sick leave, holidays
- Legal & financial assistance: legal assistance, 401(k) plan, performance bonus, college fund, student loan refinancing
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