Desktop Support Technician - CLT Airport

Job Summary

As a Desktop Support Technician (6 month contract), you will be responsible for providing IT support to end users for Windows PCs, Macs, printers, mobile devices, desktop applications, and other associated hardware & software. This position will support one or more departments to restore service and/or identify and correct core problems. Ensuring that all hardware issues are effectively and efficiently resolved in line with the customers’ contractual service level agreements (SLAs).

• Provide in-person, phone, remote, and email support to users of supported departments.
• Keep the ticketing system up to date with the status of all support requests.
• Keep inventory system up to date with all deployed computing asset information.
• Research, recommend, and order software and hardware requested by departments.
• Create and provision user accounts, email accounts, and necessary access for user staff.
• Provides support to end users in problem resolution for both Windows and Apple systems.
• Guides end users through troubleshooting procedures.
• Performs upgrades to hardware and software.
• Supports printing and other peripheral computing devices.
• Performs set-up, installation, and configuration of desktop hardware and software in compliance with internal controls, policies, and standards.
• Participates in the identity and access management of various systems.
• Other IT support duties to be assigned
• This is a 40-hour week, which may vary to accommodate 5 days x 8-hour coverage from the onsite team.

• 1 – 3 years of experience providing Helpdesk/Desktop Support or Field Services, which includes troubleshooting hardware, software, connectivity, and operating system issues
• 1 – 3 years of experience with current Microsoft Windows Desktop software
• 1 – 3 years of experience support – DSS, Multiple Workstation OS (Windows, Mac), Multiple Mobile OS (Android, iOS), Networking, Printing Services, etc.
• Experience in fulfilling the onboarding and offboarding requests (i.e., set‑up of desktop/laptop / IPAD, installing screens & displays, patch port cabling, software configuration, mobile setup)
• Experience in supporting performance and resolving client‑related issues
• Understanding of network protocols, server hardware, and configurations
• Self‑motivated with a willingness to learn and adapt to any new change or situation
• Able to communicate effectively with peers, line manager, stakeholders & client end users.
• Comp IT (A+, Network+, Security+), or equivalent certification

• Able to lift or push 20-50 pounds of equipment if needed.
• Able to stand or kneel for extended periods of time.
• Able to use mechanical tools. (Screwdrivers, wrenches, pliers, hammers & drills)

Personal & Professional Development

Within a learning and development culture, we offer unlimited access to a wealth of professional and personal training so that you may develop your career. We will guide all employees to both specific technologies and client environment training and complement with recommended learning journeys via our L&D system, which caters to helping you reach career goals or objectives – whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here.

Salary

We offer a competitive range based on suitability or experience.

Benefits

• Medical Insurance, Vision & Dental plans
• PTO time
• Perkbox discounts
• On-site Paid Parking

Motivated to develop your career in IT support, supported by a strong learning and development culture, you are passionate about delivering service excellence and like the variety of end‑user environments we should connect and explore.

ESP Global Services is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.