Scrum Master

Employment Type

Contract to Hire

On-site in Charlotte, NC on a hybrid schedule.

S/4 Program Scrum Master (Team Coach)

Compass Group NA is seeking an experienced Scrum Master (Team Coach) to support the S/4

HANA implementation program. The S4

HANA program aims to deliver a simpler finance system through the streamlining and consolidation of processes and systems across Compass Group NA. The program team is comprised of several departments and cross‑functional teams.

The Scrum Master (Team Coach) will be responsible for managing team iteration and PI plans within Azure Dev Ops (ADO), proactively working within and outside the agile team on identifying dependencies and resolving problems, and will coach team members on Agile methodologies. Ultimately, the Scrum Master will help create self‑organizing teams that are flexible and fully productive during iterations.

• Helping agile teams apply the Scaled Agile Framework (SAFe)
• Supporting the team’s planning of deliverables
• Helping teams monitor performance utilizing Azure Dev Ops (ADO)
• Resolving issues that hinder the teams’ work
• Coordinating iterations, retrospective meetings, and daily syncs
• Coaching team members in Agile frameworks
• Listening and supporting teams in problem identification and decision making
• Being the point of contact for external communications (e.g., from customers or stakeholders)
• Working with product owners to handle backlogs and new requests
• Resolving conflicts and removing obstacles that occur
• Helping teams implement changes effectively
• Ensuring deliverables are up to quality standards at the end of each sprint
• Guiding development teams to higher scrum maturity
• Helping build an environment where team members ‘own’ the product and enjoy working on it
• Facilitating the coordinated preparation and execution of PI planning for an agile team. This includes working with the ART team who prioritizes the features to be considered in the next program increment (PI) planning cycle

• Must understand the difference between being Agile and doing Agile
• Excellent knowledge of Scrum techniques and artifacts (such as definition of done, user stories, automated testing, backlog refinement)
• Servant leader and communicator with strong interpersonal skills who can facilitate effective discussions of any size across all levels of the organization
• Communicate in an open, honest and direct manner
• Encourage an environment that values mutual respect, openness, and courage
• Persuade by influence rather than authority
• Strong technical aptitude and experience leading teams in delivering quality software
• Experience working in an Agile organization using Scrum, XP, Kanban, Scaled Agile Framework (SAFe), or other scaling model
• Prior experience as a Scrum Master, Project or Program Manager
• Bachelor’s degree or equivalent
• Proficiency in Microsoft Teams, Office, PowerPoint, and Excel programs

• Demonstrates the comprehension of a Lean‑Agile mindset and practices with the ability to develop others in this area
• Experience applying Lean Thinking and Systems Thinking in large organizations
• Agile Certification (CSM, PSM, or PMI‑ACP)
• Project Management Professional (PMP)
• SAFe Agilist (SA) or other SAFe certifications preferred
• Experience managing technical implementations preferred
• Experience leading teams implementing SAP S/4
  
  HANA
• Experience with Azure Dev Ops or Jira

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