IT Support Specialist; Desktop Support

IT Support Specialist (Desktop Support)

Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. Perfect for a hands‑on tech who keeps users productive.

• First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.
• Ticket resolution via phone/email/walk‑up using Intune and ticketing tools.
• New hire setups, AD account management, and basic security tasks.
• Lead small projects (e.g., tool migrations, patching) with light scripting (Power Shell).
• Document processes and train users clearly.

• 2-4 years desktop support experience.
• Expertise in Microsoft 365, Intune, Active Directory.
• Experience with ticketing systems (Service Now) and remote tools.
• Bonus:
  Networking basics, Power Shell automation, experience supporting Syteline ERP.
• Associate’s in IT or equivalent; strong customer service skills.

While performing the duties of this job, the employee is frequently required to sit, use hands to operate a computer and calculator, and talk or hear. The employee is occasionally required to stand; walk, reach with hands and arms, climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

The position is located inside Scent Air’s headquarters building in Charlotte, NC.

As an Equal Opportunity and affirmative action employer, Scent Air provides an environment that promotes individual recognition and achievement. We recruit, hire, train, compensate and promote associates without regard to race, sex, color, religion, age.