Deskside Technician II
Listed on 2026-06-26
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support
Job Details
Deskside Technician II Charlotte, NC | Posted: 5/27/2026
Job
Job Category:
Deskside Technician II
Position Type:
Contract
Duration: 1 year
Remaining Positions: 1
Job Description
Stefanini Group is looking for a Deskside Technician II for a globally recognized company! For interested applicants, click the apply button or reach out to Micah Andres at / for faster processing. Thank you!
Job Title- Level II Deskside Technician
Mid-level, hands‑on IT support role responsible for second‑line, in‑person support of end‑user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely.
Key Responsibilities- Provide advanced, in‑person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
- Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
- Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post‑deployment validation.
- Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
- Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.
- Advanced technical support skills for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
- Strong troubleshooting of hardware, OS (Windows/Mac), applications, and connectivity issues exceeding Level I scope.
- Experience with workstation builds and imaging using tools such as MDT, SCCM/Intune.
- Proficiency in incident diagnosis with logs, event viewer, networking tools, remote support.
- Active Directory and group policy administration experience.
$27.00 - $28.00 per hour
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