More jobs:
Deskside Technician II
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-06-26
Listing for:
Stefanini North America and APAC
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, Desktop Support
Job Description & How to Apply Below
Deskside Technician II
Stefanini Group is looking for a Deskside Technician II for a globally recognized company. For interested applicants, click the apply button or contact Micah Andres at / for faster processing.
Position SummaryMid‑level, hands‑on IT support role responsible for second‑line, in‑person support of end‑user desktops, laptops, peripherals, and related infrastructure. Resolves escalated incidents and service requests, performs advanced troubleshooting, supports imaging and deployment projects, mentors Level I staff, and coordinates with engineering teams and vendors to restore service quickly and securely.
Key Responsibilities- Provide advanced, in‑person technical support for desktops, laptops, mobile devices, printers, docking stations, unified communications hardware, and common peripherals.
- Troubleshoot and resolve escalated hardware, operating system (Windows/Mac), application, and connectivity issues (wired/wireless/VPN) that exceed Level I scope.
- Perform and manage complex workstation builds and imaging using standard tools (e.g., MDT, SCCM/Intune), including customization, driver management, and post‑deployment validation.
- Lead incident diagnosis using logs, event viewer, networking tools, and remote support tools; implement workarounds and permanent fixes.
- Administer and troubleshoot Active Directory, group policy issues, profiles, roaming/cached profiles, and local account problems as required.
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