Technology

Genesis
10 is currently seeking Technology Support for a hybrid position with a Global Financial Institution located in Charlotte, NC. This is a 6+ month contract opportunity.

We are seeking a junior Help Desk / User Outreach Analyst to support enterprise-wide data cleanup initiatives within the client's Active Directory. This role will serve as the primary front line for user engagement, fielding inquiries and guiding users through remediation activities related to Enterprise Information Protection (EIP) system findings. This position supports the Cybersecurity EIP program and acts as the initial point of contact for end users impacted by cleanup activities, bridging technical data protection efforts with business users to reduce exposure risk and improve data hygiene.

Responsibilities:

• Serve as Tier 1 intake and support for user inquiries related to remediation efforts
• Conduct targeted user outreach to impacted users (emails, Teams, calls) to drive remediation actions
• Explain remediation requirements clearly, such as removal of inappropriate access and elimination of sensitive data
• Track and document user responses, actions, and exceptions in ticketing or tracking tools
• Perform initial triage and issue classification, escalating complex cases to Cybersecurity or L2 teams as needed
• Support campaign-based remediation efforts, including follow-ups and reporting on completion status
• Maintain standardized documentation and FAQs to improve consistency of user experience
• Ensure all interactions align with internal data protection and risk reduction objectives
• Strong customer service and technical troubleshooting skills
• Troubleshoot software/hardware issues, support post go-live remediation efforts, and conduct manned office hours for AD users
• Only candidates available and ready to work directly as Genesis
  10 employees will be considered for this position.

Requirements:

• 0–3 years of experience in Help Desk, IT support, or customer-facing technical support
• Basic understanding of Active Directory concepts (users, groups, access), and file shares/permissions
• Strong communication skills with the ability to clearly explain technical issues to non-technical users
• Experience working with ticketing systems or case management tools
• Strong attention to detail and ability to track multiple user interactions
• Comfortable operating in a structured, process-driven environment
• Highly responsive and organized

Pay range: Up to $33.01 per hour

If you have the described qualifications and are interested in this exciting opportunity, please apply!

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis
10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis
10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis
10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis
10:

• Access to hundreds of clients, most who have been working with Genesis
  10 for 5-20+ years.
• The opportunity to have a career-home in Genesis
  10; many of our consultants have been working exclusively with Genesis
  10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis
10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis
10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.