Technology Support Analyst

Technology Support Analyst

Our client, a leading organization in the technology and cybersecurity sector, is seeking a dedicated and proactive Technology Support Analyst to join their dynamic team. As a Technology Support Analyst, you will be an essential part of the Cybersecurity and IT support teams, supporting enterprise-wide data cleanup initiatives and user engagement efforts. The ideal candidate will demonstrate strong communication skills, attention to detail, and a passion for helping others, which will enable you to thrive in this role and contribute to the organization's success.

Location:

Charlotte, NC

• Serve as the primary point of contact for user inquiries related to enterprise data cleanup and remediation efforts.
• Conduct targeted outreach to impacted users via email, Teams, and calls to facilitate remediation activities.
• Explain technical remediation requirements clearly and effectively to non-technical users.
• Track and document user responses, actions, and exceptions using ticketing or case management tools.
• Support campaign-based remediation efforts, including follow-ups and reporting on progress and completion.

• 0-3 years of experience in Help Desk, IT support, or customer-facing technical support roles.
• Basic understanding of Active Directory concepts, file shares, and permissions.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Experience working with ticketing systems or case management tools.
• Excellent attention to detail and organizational skills to manage multiple user interactions effectively.

• Opportunity to work in a collaborative and innovative environment focused on cybersecurity and data hygiene.
• Gain valuable experience supporting enterprise-wide data protection initiatives.
• Develop your technical troubleshooting and customer service skills.
• Be part of a team committed to continuous improvement and professional growth.
• Contribute to organizational efforts to reduce exposure risk and enhance data security.