Senior Business Applications Specialist

Senior Business Applications Specialist

Mission-Driven Career Opportunity

One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable home ownership, home preservation and financial literacy training. As IT Specialist, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

• Competitive salary and benefits
• Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
• Work/life balance supported by generous PTO
• Career development and promotion opportunities
• Casual working environment
• Retirement planning a 403(b) with 3% organizational match

Basic Function:
Provide support for all Information Technology (IT) systems to include but not limited to servers, computers, copiers/printers, office phones, projectors, mobile phones/tablets, software, databases, and network components. Perform network administration, ensuring reliable and dependent network connectivity for the entire organization including remote locations. Provide day-to-day IT support for all users within the organization as well as maintenance of all IT equipment.

Assist with day-to-day oversight of IT vendors (e.g., IT Help Desk, Telecommunications, Copier/Printer, etc.).

Essential Functions (other duties may be assigned):

• Assist with the management and maintenance of information technology infrastructure to enable HCRs mission and operation.
• Support IT Manager in management of IT vendor relationships to optimize performance, cost, and risk, to include but not limited to:
• Work Smart - IT help-desk function, supporting approximately 170 employees with IT-related issues
• Microsoft - Oversee email and web account contracts
• Spectrum Internet service
• Telware One Cloud phone infrastructure, cabling, audiovisual
• Business mobile phone/tablet maintenance on IOS platform, deployments and contract oversight
• Copier/printer support
• Influence and implement new technology solutions
• Manage crisis situations which may involve complex technical hardware or software problems with ability to contract with outside vendors when needed
• Take responsibility for professional development necessary to stay up-to-date on relevant technology advancements

Required Knowledge/Skills/Abilities/

Education:

• Strong Customer Service and Communication Skills required
• Training and Experience with Microsoft products required
• 4+ years of professional IT support experience required
• Network+, Security+, A+ Certifications preferred
• Experience with Hyper V, Office 365, Ubiquiti, SonicWALL preferred
• Excellent organizational skill and ability to manage multiple priorities with a high level of attention to detail
• Must possess motivation, initiative, self-direction, and personal integrity
• Demonstrated ability to follow through with tasks and responsibilities
• Consistent and reliable attendance
• Adhere to schedules and deadlines
• Represent Habitat in a positive manner to other staff, Homeowners, Community Partners, Volunteers, Habitat Partner Families, and others you come in contact with, ensuring teamwork, engagement and motivation of others
• Willingly adhere to Habitats Code of Conduct Policy and any other policies set forth by the organization
• Valid drivers license with personal vehicle that will be used for periodic business purposes and/or the ability to be insured by Habitats insurance provider as needed

Internal Interactions:
All Staff

External Interactions:
Multiple IT vendors;
Networking with IT professionals in other organizations

Level of Authority:
Requires minimal supervision

Physical Requirement:

• Ability to work in an office environment as needed which requires ability to speak, hear, with the visual and manual dexterity to manage papers, reports, and typing
• Must embody the capacity to maintain the following for several hours at a time: use of personal computer or similar technology, phone, sitting as required
• Ability to communicate in person, over the phone and/or via computer
• Lift, move and set up computers and accessories which includes but is not limited to lifting up to 20lbs unassisted, stooping, kneeling,…