IT Service Delivery Manager — MSP Leadership
Job in
Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listed on 2026-06-28
Listing for:
SHI International Corp
Full Time
position Listed on 2026-06-28
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, Systems Administrator, IT Support
Job Description & How to Apply Below
SHI International Corp in Charlotte, NC is seeking a Manager of IT Service Support to oversee IT service delivery across multiple clients. The ideal candidate has a strong technical background and a proven record of leading high-performing support teams. Responsibilities include managing ticket lifecycle processes, ensuring SLA compliance, and driving service improvements.
This role requires excellent communication skills and a customer-centric mindset. The position offers a hybrid work environment and a competitive salary package, including benefits for personal and professional growth.
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