Technical Communicator, Technology

Join the Carolina Cat Team

As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed.

Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential.

Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

We are a leading Caterpillar equipment dealer serving Western North Carolina, committed to supporting our technicians with industry-leading tools, training, and technology. We are seeking a highly skilled Technical Communicator to serve as a key technical resource supporting technicians with advanced machine technologies.

This role is ideal for someone with strong diagnostic and communication skills who thrives in solving complex problems involving onboard networks, control systems, and integrated technologies. The position primarily supports field and shop technicians and may occasionally require work outside standard business hours to resolve critical issues.

We offer competitive pay, comprehensive benefits, and ongoing training opportunities in cutting-edge equipment technologies.

• Serve as the primary technical resource supporting technicians with advanced machine technology issues
• Troubleshoot and diagnose onboard Ethernet networks, CAN data systems, and electronic control modules (ECMs)
• Provide support for grade control systems
  , including calibration, setup, and diagnostics
• Assist with troubleshooting and repair of machine safety systems and operator-assist features
• Support installation, configuration, and repair of excavator work tools and integrated technology systems
• Interpret complex technical information and communicate clearly to technicians and service teams
• Collaborate with Caterpillar OEM technical resources to resolve escalated issues
• Develop and maintain technical documentation, troubleshooting guides, and internal knowledge resources
• Provide hands‑on training and technical coaching to improve technician capability
• Stay current on evolving machine technologies, software systems, and industry trends
• Other duties as assigned

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

• Required:
  • 3+ years of experience with heavy equipment service or technical support
  • Strong knowledge of electrical systems, machine diagnostics, and data networks
  • Experience with CAN bus systems, Ethernet networks, and machine communication systems
  • Familiarity with grade control systems (Cat Grade, Trimble, Topcon)
• Preferred:
  • Experience with Caterpillar equipment and diagnostic tools (Cat ET, SIS)
  • Experience with safety systems and advanced operator technologies
  • Associate or Bachelor’s degree in Diesel Technology, Engineering, or related field

• Proficiency with diagnostic software such as Caterpillar Electronic Technician (ET)
• Working knowledge of OEM service platforms (e.g., SIS)
• Ability to interpret machine data, fault codes, and network diagnostics
• General proficiency with Microsoft Office applications

The physical demands and work environment described here are representative of those that must be met by an employee to successfully…