Supervisor, IT​/Tech, IT Project Manager

Job Description Summary

The IS Supervisor position is responsible for the Information Technology (IT) functions at a large manufacturing plant, including management, support, problem resolution, and technology implementation as well as management and implementation of all IT projects at that site. The position reports to the Director, Infrastructure and Operations.

• Understand business goals and propose technology solutions. Assess the requirements of technology solutions including estimates of time, staffing, and costs to implement and support, and develop or contribute to the development of capital project requests.
• Manage a team of IT professionals/specialists in the implementation of new technology and on‑hour/off‑hour support of in‑place technologies.
• Oversee infrastructure and application support for local applications and systems, ensuring all routine maintenance, backups, restores, disaster recovery planning and testing are performed.
• Manage procedures for implementations and ongoing support, keeping technologies current and supported, following and enforcing change control procedures, installation instructions, and support request instructions.
• Work as liaison between users and corporate/out‑sourced support personnel, coordinating support activity to drive issues to root cause and correct issues affecting users at the site.
• Assure site compliance with all relevant regulatory controls and procedures and corporate standards, and ensure security policies for supported systems are maintained.
• Develop and maintain plans to ensure the continuity of critical business functions and minimize information loss in the event of a disaster for the local site.
• Establish and monitor metrics for system quality.
• Perform analysis of resolution time, root cause, and proper communication to prevent recurrences.

• Participate in staff meetings and team meetings as required.
• Develop understanding of general industry usage of supported technologies.
• Develop deep understanding of business processes and business dependencies on supported technologies.
• Develop relationships within IT and with vendors to improve collaboration and teamwork necessary to accomplish organizational objectives.
• Participate in a development planning process where employee career goals are defined and understood, and development activities are incorporated into the employee objectives.
• Other duties as assigned with or without accommodation.

Education:

Bachelor degree in Information Technology or related business field.

Experience:

10+ Years Information Technology Experience with at least 2 years of people management experience.

• Strategy:
  Looks beyond daily activities to see trends in team performance/issues and addresses these trends with appropriate actions; contributes to the development of strategy in a functional area by researching industry trends and proactively proposing solutions.
• Project Development:
  Develops or contributes to the development of CER's to fund IT investments, key contributor to time, resource, and cost estimates.
• Project Management:
  May manage large projects directly or establish mechanisms to monitor status of multiple projects being executed concurrently; mentors personnel in project management techniques.
• Operational Support:
  Manages the day‑to‑day operation of an IT team responsible for multiple technologies, including monitoring uptime, service‑level metrics, and business alignment responsibilities.
• Financial Accountability:
  Responsible for managing IT budget for the site and collaborating with corporate infrastructure and local finance teams to set priorities and track spending.
• Communication
  
  Skills:
  
  Solid communication skills, both written and oral, with a strong customer service orientation and win‑win negotiation skills.
• Leadership:
  Leads by example; provides context and motivation to team members.
• Administration:
  Performs administrative functions to manage the daily activities of the functional area.

Managers Information Services personnel at site.

Manufacturing…