IT Tech Support Engineer Sr

Department: 12398 Enterprise Corporate - IAS Architecture & Platform Services

Status: Full time

Hours Per Week: 40

Schedule Details: Hybrid position up to 50% travel in the Carolina Market and surrounding markets.

Pay Range: $47.50 - $71.25

Senior IT Technical Support Engineers are responsible for leading and executing enterprise infrastructure initiatives, particularly in support of M&A integrations and clinical technology environments. The role combines strategic technical oversight with hands‑on engineering, including solution implementation, device and network deployment, troubleshooting, and operational support. These engineers work closely with cross‑functional teams to ensure successful integration of systems, support security and compliance requirements, and contribute to governance processes such as budgeting, procurement, and project coordination, while helping drive consistency between architectural design and field execution.

• Enforces and applies architecture standards/governance, provides input to corporate policies. Collaborates with multi‑disciplinary teams to mitigate risks, consults to improve work processes, addresses information system or operational inefficiencies, implements existing device security standards, provides senior‑level consulting to end‑users for solution requirements, escalates complex device or application selection, oversees adherence to change control processes, provides guidance/oversight to team members, represents enterprise change control, documents architecture/design, facilitates proactive communication among technical teams.
• Responsible for all end‑point devices, including desktop, mobile, and print. Monitors and analyzes environment to prevent issues, employs tools, observation or other methods to identify improvement opportunities, analyzes data to identify systemic issues or risks, collaborates with engineering to develop and execute corrective action plans, provides guidance to technicians for deployment of software using defined processes and serves as a resource for technical teams to address environment deficiencies, escalates most technically complex issues, ensures fleet management is documented.
• Responsible for all aspects of technical operations. Creates and executes coding/scripting to achieve operational imperatives, employs best practice in development operations, provides consultation across enterprise environment, documents coding/scripting and process re‑engineering, ensures incidents/service requests are resolved within service level objectives, analyzes performance metrics to improve cost/service efficiency, provides direct feedback for team performance, standards compliance, and technical proficiency, communicates effectively with senior leadership and end users to instill confidence in strategy and execution.
• Serves as technical subject‑matter expert (SME) for site/regional projects of varying size and complexity. Develops and executes project plans, coordinates team member activities, provides guidance to project team meetings, communicates project status to stakeholders, escalates issues as required, serves as highest technical matrix resource within Support Services for activities/reviews that require support or resources from other teams including technical, networking, security and vendor, ensures project documentation is completed.
• Manages escalation process of the most technically complex issues, provides subject‑matter expertise on software deployment, information security management, operations oversight, environment testing, procedure management, standards and compliance, regularly interacts with site service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers, locates existing solutions or works with engineering to develop new technology to solve issues.
• Serves as a technical expert across HIT Support Services in the technical review process, defines and oversees management of site‑based activities in information security/availability, testing, procedure management, compliance, and fiscal responsibility, serves as site…