Senior Business Applications Specialist

Mission-Driven Career Opportunity One of the leading affordable housing nonprofits in the area, Habitat Charlotte Region partners with hundreds of families each year through affordable home ownership, home preservation and financial literacy training. As IT Specialist, you'll play an integral role in our vision of a world where everyone has a safe and affordable place to live.

Why Join Habitat?

Competitive salary and benefits

Industry-leading healthcare, dental, vision, flexible spending accounts (healthcare and dependent care)
Work/life balance supported by generous PTOCareer development and promotion opportunities

Casual working environment

Retirement planning a 403(b) with 3% organizational match

Basic Function:
Provide support for all Information Technology (IT) systems to include but not limited to servers, computers, copiers/printers, office phones, projectors, mobile phones/tablets, software, databases, and network components. Perform network administration, ensuring reliable and dependent network connectivity for the entire organization including remote locations. Provide day-to-day IT support for all users within the organization as well as maintenance of all IT equipment.

Assist with day-to-day oversight of IT vendors (e.g., IT Help Desk, Telecommunications, Copier/Printer, etc.).Essential Functions (other duties may be assigned):

Assist with the management and maintenance of information technology infrastructure to enable HCRs mission and operation. Support the IT Manager who is accountable for the following:

Ensure consistent and reliable network access across our ~11 metro Charlotte locations

Oversee domain server maintenance (e.g., create new employees in Active Directory, share network files, manage groups and policies in Windows server, maintain virtual server instances, antivirus updates, windows updates)
Create and oversee all IT security policies and educate Habitat staff on IT security-related issues

Ensure the security of data from internal and external attacks or other forms of inappropriate access

Implement and oversee data backup and recovery policies and procedures

Provide secure access to IT resources for remote users

Oversee updates and maintenance of software systems

Handle new hardware setup and connections to network

Manage local phone system including setup of new users, system troubleshooting, etc.

Maintain data cabling, ports, switches and other IT infrastructurePoint of Sale hardware/software troubleshooting and maintenance

Maintain lifecycle replacement of IT resources

Support IT Manager in management of IT vendor relationships to optimize performance, cost, and risk, to include but not limited to:

Work Smart - IT help-desk function, supporting approximately 170 employees with IT-related issues

Microsoft - Oversee email and web account contracts

Spectrum Internet service

Telware One Cloud phone infrastructure, cabling, audiovisual

Business mobile phone/tablet maintenance on IOS platform, deployments and contract oversight

Copier/printer support

Influence and implement new technology solutions

Provide advisory and subject matter input

Work with vendors and project manage certain aspects of new technology solutions

Provide users with appropriate training, support and advice on IT systems and software

Manage crisis situations which may involve complex technical hardware or software problems with ability to contract with outside vendors when needed

Take responsibility for professional development necessary to stay up-to-date on relevant technology advancements

Required Knowledge/Skills/Abilities/

Education:

Strong Customer Service and Communication Skills required

Training and

Experience with Microsoft products required4+ years of professional IT support experience required

Network+, Security+, A+ Certifications preferred

Experience with Hyper V, Office 365, Ubiquiti, SonicWALL preferred

Excellent organizational skill and ability to manage multiple priorities with a high level of attention to detail

Must possess motivation, initiative, self-direction, and personal integrity

Demonstrated ability to follow through with tasks and responsibilities

Consistent and reliable attendance

Adhere to schedules and…