IT Helpdesk Support Technician Temp

Overview

Temporary IT Helpdesk Support Technician (Contract) at Ontic’s Creedmoor, NC facility. The role is an immediate temporary assignment anticipated to last up to two months, with potential extension based on business needs. The technician will support the IT team in a highly regulated, mission‑critical aerospace and defense environment.

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure facilities.
• Maintain, update, and record tickets using Service Desk.
• Diagnose and troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies.
• Install, configure, and maintain Windows‑based systems according to cybersecurity and regulatory requirements.
• Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software.
• Assist with user account provisioning, access controls, and Active Directory management.
• Document system changes in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks.
• Deploy and support systems within classified or controlled‑access environments when authorized.
• Perform patch management, antivirus updates, and endpoint security monitoring.
• Escalate incidents following established incident‑response and security procedures.
• Support audits and compliance checks by maintaining accurate technical records.

• U.S. Citizen or lawful permanent resident.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience).
• Strong computer troubleshooting and application/user support skills.
• Strong problem‑solving and analytical skills with the ability to manage multiple projects.
• Excellent communication skills with ability to convey technical information to all levels of management and staff.
• Self‑starter with strong organizational skills.
• Foundational knowledge of Windows operating systems and hardware troubleshooting.
• Awareness of cybersecurity best practices and strict adherence to security protocols.
• Excellent documentation and record‑keeping abilities.
• Potential participation in on‑call rotation.

• Comprehensive medical insurance.
• Competitive PTO.
• Company 401(k) plan with up to 4% matched contribution.
• Annual bonus program (varies by level and discretionary based on company and individual performance).
• 9/80 schedule.
• Paid volunteering opportunities.
• Access to mental health champions across our sites.
• Commitment to development.
• Employee referral program.

This position requires a U.S. Person status, defined by 22 C.F.R. §120.15. A U.S. Person includes a U.S. Citizen, lawful permanent resident, asylee, or refugee.

Ontic Engineering and Manufacturing Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law.