Application Support Engineer; Level II - Onsite; NC​/TX

Position: Application Support Engineer (Level II) - Onsite (NC/TX)
*
* Job Title:

*
* ** Application Support Engineer (Level II)*
* *
* Location:

** Charlotte, NC / Plano, TX

** Pay Rate:
** Competitive (based on experience)

** Client:
** Confidential (Leading Financial Services Organization)

** Job Summary*
* We are seeking a talented  
** Application Support Engineer (Level II)
** to provide reliable support for enterprise applications in a fast-paced, high-availability environment. This role involves  
** monitoring, troubleshooting, and resolving production issues** , ensuring system stability and optimal performance.

** Key Responsibilities*
* + Provide  
** L2 application support
** for business-critical systems

+ Monitor application health, performance, and availability

+ Troubleshoot and resolve  
** incidents, service requests, and production issues*
* + Perform  
** root cause analysis (RCA)
** and implement preventive measures

+ Collaborate with development, infrastructure, and QA teams for issue resolution

+ Manage tickets and workflows using tools like  
** Service Now*
* + Analyze logs and system behavior to identify patterns and recurring issues

+ Support  
** release and deployment activities*
* + Maintain documentation for support processes and known issues

+ Participate in  
** on-call rotation / 24x7 support model*
* ** Required Skills & Experience*
* + 3-6 years of experience in  
** application production support (L2)*
* + Strong troubleshooting and analytical skills

+

Experience with  
** incident management and ticketing tools**  (Service Now preferred)

+ Good understanding of  
** application architecture and system flows*
* + Hands-on experience with  
** Linux/Unix commands*
* +

Experience with  
** log analysis tools**  (Splunk, ELK, or similar)

+ Familiarity with  
** batch jobs, job scheduling tools (Autosys, Control-M, etc.)*
* + Basic knowledge of  
** SQL for querying databases*
* + Ability to work in a  
** high-pressure production environment*
* ** Preferred Qualifications*
* + Experience in  
** banking or financial services domain*
* + Exposure to  
** monitoring tools**  (Dynatrace, App Dynamics, etc.)

+ Knowledge of  
** cloud platforms (AWS, Azure, or GCP)*
* + Familiarity with  
** Dev Ops tools and CI/CD pipelines*
* + Basic scripting (Shell, Python, or Power Shell)

** Soft Skills*
* + Excellent communication and stakeholder management skills

+ Strong problem-solving mindset

+ Ability to multitask and prioritize effectively

+ Team player with a proactive attitude

Manpower Group is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of Manpower Group and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.