Service Line - Architect - GENART

NOC Ops Representative (Level
1)

NOC Ops Representative (Level
1) $55 Remote Cog Kit BGV must be cleared to start

Top Skills Required for This Role:

• 1-3 years of experience in a NOC environment
• Understanding of data center hardware
• Must have a professional demeanour and be able to effectively work with external customers, vendors, and staff
• Ability to work under pressure and handle conflicting priorities
• Must be reliable and dependable – proven attendance/punctuality, consistent performance

Job Description/Responsibilities:

The Operations Representative will ensure that all systems are functioning in a healthy state, along with ensuring that all data transmissions to and from The Clearing House are monitored and executed successfully through the system. This includes the identification, investigation, escalation, and resolution of all internal production or customer-related issues in a timely and efficient manner.

Essential Functions and Responsibilities:

• Assist in the administration of the system by using pre-determined commands and instructions, including preparing the system for initial set up, executing and monitoring a schedule of activities, performing diagnostic tests and check-off lists on the computer systems and communications equipment throughout the day
• Monitor all aspects of the network processing and file exchange schedules for all Clearing House products
• As required, identify, investigate, track, escalate, resolve, and document all internal or customer-related production issues; this may involve contacting customers or vendors directly, if our surveillance systems identify connectivity issues
• Provide customer support and respond to inquiries from financial institution participants, third-party service providers, other network operators and the Federal Reserve Bank; this may include technical support in troubleshooting connectivity via MQ, C:
  
  D and FTP
• As requested, assist customer participants with the set-up of testing communications applications
• Provide coverage for 24/7 Computer Network Operations Center

Additional Information:

Total team size is 9 for NOC Support. This role is NOC Ops Rep (level
1). Candidate should be ready to work in night shift & weekends