Systems Operations Engineer

Job Title

Provide technical expertise to support and maintain our virtual hosting infrastructure.

Core focus will be on Client product suite (vRealize, vRA, vROPs) and Dell and Client hardware support. Troubleshoot hardware issues with physical servers in remote datacenters. Support a large Dell Power Flex environment. Support Nutanix AHV/AOS. Support of Windows, Linux, VDI, Storage Area Networks (SAN) and Network Attached Storage (NAS). Participate in identifying, evaluating, and developing systems and procedures based on business need.

Work with Business, Engineering and Monitoring partners for alert and incident management. Lead break fix service restoration including problem diagnosis, troubleshooting repair and resolution. Candidate will also be expected to provide guidance and leadership to technical system support initiatives including management of chronic incidents resulting in Root Cause Analysis. Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area.

Contribute to increasing system efficiencies and lowering the human intervention time on related tasks. Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability. Work with vendors and other technical personnel for problem resolution. Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards.

Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability.

4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. 3-5 years Client experience. Power Flex support. Detailed knowledge of the fundamentals of Client and related technologies.

3-5 years server hardware support for Dell and Client. Client Certified Professional. Nutanix support. Good communications and collaboration skill. Exceptional analytical and technical aptitude.

EEO: "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."