Global & Expense Manager – Card & Expense Operations

Global Travel & Expense Manager – Card & Expense Operations

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

This role plays a critical part in ensuring strong policy compliance, efficient and well-controlled operations, and a positive employee experience. The position leads a global support team and partners closely with Finance, IT, and Procurement to enhance processes, systems, and controls while supporting the company's global growth.

This is a hybrid position based in our Charlotte, NC office.

Key Responsibilities

• Manage global Corporate and Purchasing Card programs, including issuance, maintenance, and policy compliance
• Oversee SAP Concur Expense operations, including workflows, audit rules, and user support
• Monitor spend, usage, and compliance; drive resolution of exceptions and issues
• Partner with IT to support Concur and ERP (SAP S/4
  
  HANA) integrations
• Identify and implement automation and process improvements to enhance efficiency and control
• Support system enhancements, upgrades, and issue resolution
• Lead T&E audit activities (pre- and post-payment) and ensure adherence to policy and SOX controls
• Partner with Internal Audit on reviews and remediation efforts
• Analyze data to identify risks, trends, and improvement opportunities
• Lead an offshore/shared services team supporting expense processing, audits, and customer support
• Define and monitor SLAs, KPIs, and CSAT metrics to ensure consistent, high-quality service delivery and positive employee experience
• Drive team performance, training, and continuous improvement
• Serve as a key contact for global T&E and card-related matters
• Partner cross-functionally to support program objectives and drive alignment
• Deliver training, communications, and change management related to policy updates and system enhancements
• Deliver reporting and insights on spend, compliance, and operational performance

Qualifications

• Bachelor's degree in Finance, Accounting Business or related field
• 6–9 years of experience in global T&E, Corporate Card management
• Strong experience with SAP Concur Expense and ERP integrations (e.g., SAP)
• Experience managing global programs and working with shared service teams
• Solid understanding of controls, compliance, and audit requirements
• Strong analytical, communication, and stakeholder management skills

The estimated salary range for this position is $125,000 to $145,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.

Xylem does not provide sponsorship for this position.