Manager, AEM DAM & Marketing Delivery Operations (.com

Job Title

In accordance with Truist in-office expectations, this role will be in office 5 days/week, for those candidates who live within 35 miles of a Truist hub facility.

We are seeking a high-performing individual contributor to support day-to-day execution and governance of Adobe Experience Manager (AEM) Digital Asset Management (DAM) while also supporting Marketing Delivery across  and Authenticated Channels.

This role combines hands-on DAM management, content lifecycle coordination, and AEM authoring support, ensuring assets and content are structured, compliant, and efficiently delivered. You will operate as a key partner across Marketing, Creative, Legal, and Technology teams helping to drive consistency, quality, and operational rigor in a regulated environment.

You will also serve as a backup AEM Author, enabling continuity of marketing execution and supporting page and content updates as needed.

AEM DAM Management & Asset Governance

• Day-to-day administration of AEM DAM, including asset ingestion, organization, metadata tagging, and archival
• Execute and uphold taxonomy, naming conventions, and metadata standards to ensure asset discoverability and reuse
• Coordinate with Creative, Content, and Channel partners on asset intake, versioning, and usage rights compliance
• Manage asset lifecycle activities including approvals, expiration tracking, archival, and retirement
• Maintain overall DAM hygiene, including duplication management and storage optimization
• Ensure assets meet brand, accessibility (WCAG), and regulatory standards
• Help drive the future state vision on Content Management

Marketing Delivery Operations & Content Lifecycle Execution

• Support execution of the end-to-end content lifecycle, from intake through publishing and decommissioning
• Follow and reinforce established governance processes, workflows, and documentation standards
• Ensure content accuracy, version control, and alignment with disclosures and compliance requirements
• Partner with Legal, Compliance, and Marketing stakeholders to support review and approval workflows
• Identify and suggest process improvements to increase efficiency and reduce operational risk
• Support Agile workflows, including intake, prioritization, and delivery tracking (Workfront, Jira, Rally)

AEM Authoring

• Serve as a backup AEM Author to build, edit, and publish marketing content
• Assemble pages using templates, components, and content fragments in alignment with UX and brand standards
• Configure page properties, metadata, tagging, and navigation elements
• Support content updates, publishing schedules, and campaign launches
• Troubleshoot basic rendering, linking, and layout issues within AEM

Cross-Functional Collaboration

• Work closely with Audience Builders, Channel Leads, Content Creators, UX, Creative, Legal, and Mar Tech partners
• Support content intake, requirements clarification, and delivery coordination
• Maintain clear documentation for asset libraries, governance practices, and content builds
• Help ensure alignment on asset usage, lifecycle expectations, and publishing readiness

Quality Assurance & Optimization

• Perform QA to ensure accuracy, consistency, accessibility, and responsiveness of assets and content
• Validate correct asset usage, formatting, and rendering across devices and channels
• Identify inefficiencies in workflows and recommend practical, scalable improvements
• Support testing and optimization efforts through accurate content and asset implementation

Compliance, Risk & Data Stewardship

• Ensure all work adheres to corporate governance, accessibility, and regulatory standards
• Maintain audit readiness through proper documentation and process adherence
• Manage rights-managed assets, licensing constraints, and expiration tracking
• Help protect the integrity of customer-facing content in a regulated environment

• Bachelor's degree in Marketing, Digital Media, Information Management, or related field (or equivalent experience)
• 5+ years of experience in AEM (DAM and/or Sites), digital asset management, or content operations
• Hands-on experience with metadata, taxonomy, and asset governance practices
• Experience supporting content lifecycle…