Application Support Engineer

Application Support Engineer

Contract position in Charlotte, NC (Hybrid).

Rate Range: $52/hour to $55/hour. Rate negotiable based on experience, education, geographic location and other factors.

• Provide application support for critical applications in the Payments space.
• Monitor and support applications to ensure 100% SLA compliance.
• Provide on‑call support and triage production tickets/issues.
• Prepare Root Cause Analysis (RCA) documents for issues.
• Partner with application teams, CCO, and support teams to resolve issues.
• Prepare and review Impact Analysis based on issue analysis.
• Automate daily business‑as‑usual (BAU) tasks by writing scripts.
• Support after office hours, at weekends, and stay on call when needed.
• Identify root causes in code and suggest break‑fix activities in the code and/or database.
• Follow the release management and code deployment process to migrate code changes.

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 3+ years of experience in application support, with a focus on critical applications in the Payments space.
• Strong experience with Java/J2EE, SQL, and Splunk for troubleshooting and monitoring.
• Hands‑on experience with Unix/Linux scripting and understanding of database terminologies.

$52.00 to $55.00 per hour.

Medical, dental, vision, life insurance, short‑term disability, additional voluntary benefits, EAP program, commuter benefits and a 401(k) plan. Employees have flexibility to choose the type of coverage that meets their individual needs. Eligible for paid leave including paid sick leave or any other paid leave required by federal, state or local law, as well as holiday pay where applicable.

The company is an Equal Opportunity Employer. Veterans/Disabled and military‑connected talent are encouraged to apply.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. A violation would subject the employer to criminal penalties and civil liability.