Senior Application Support Specialist

Compensation: $120,000 – $130,000 upon conversion

We are seeking a highly skilled Application Support Engineer (L3/Lead) to join a dynamic Run Support team in a contract-to-hire capacity. This role serves as the highest level of technical escalation, responsible for resolving complex production issues, leading root cause analysis, and driving long‑term application stability. The ideal candidate brings a strong mix of hands‑on troubleshooting expertise, full‑stack application understanding, and the ability to collaborate cross‑functionally with Product and Development teams to improve backlog quality and delivery outcomes.

This position plays a critical role in bridging support and engineering by translating production incidents into actionable development work, improving system reliability, and reducing technical debt. The environment is fast‑paced and highly collaborative, requiring strong communication skills, ownership mindset, and the ability to influence without direct authority.

• Own and resolve high‑severity and complex production incidents escalated from L2 support
• Lead root cause analysis (RCA) and ensure implementation of corrective and preventive actions
• Act as Subject Matter Expert (SME) for critical applications and system functionality
• Collaborate with Product Owners to document, prioritize, and manage bugs and user stories in Azure Dev Ops
• Translate recurring incidents into actionable backlog items with clear acceptance criteria and business value
• Partner with Development teams to validate bug fixes and ensure successful delivery through lower environments
• Monitor backlog health and ensure prioritization aligns with business impact
• Identify and implement automation opportunities to improve monitoring, triage, and resolution processes
• Contribute to development and optimization of runbooks, SOPs, and knowledge management practices
• Support release readiness, deployment activities, and post‑release validation
• Mentor L1 and L2 support engineers and promote best practices across incident and problem management
• Collaborate across Dev, QA, Product, and infrastructure teams to ensure seamless delivery and system stability

• 5+ years of experience in application support, production support, or software operations
• Strong expertise in incident management, problem management, and root cause analysis
• Hands‑on experience with Azure Dev Ops (ADO), Jira, or similar tools for backlog and ticket management
• Solid understanding of full‑stack applications, including front‑end, back‑end services, and databases
• Strong SQL / T‑SQL skills for querying and troubleshooting data‑related issues
• Experience with .NET and C# in a support or development capacity
• Familiarity with AWS services (e.g., S3, SQS, or containerized environments)
• Experience with monitoring tools such as Splunk, Dynatrace, or similar platforms
• Knowledge of ITIL practices (Incident, Problem, Change Management)
• Ability to work under pressure, manage competing priorities, and communicate effectively with stakeholders

• Experience in enterprise‑scale environments supporting complex application ecosystems
• Familiarity with Agile and Dev Ops practices, including sprint planning and backlog grooming
• Experience automating operational or support processes
• Background supporting financial or accounting systems
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Relevant certifications (ITIL, Splunk, Dynatrace, or similar)

• Remote or hybrid flexibility depending on location and team needs
• Contract‑to‑hire opportunity with conversion salary targeted between $120K–$130K

This is an excellent opportunity for a senior‑level support engineer who thrives in complex environments and is passionate about improving system reliability, driving continuous improvement, and influencing cross‑functional delivery.