ServiceNow Flow Designer​/Automation Engineer

Flow Designer/Automation Engineer

The Flow Designer/Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes across the platform. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent, reliable outcomes. The Flow Designer / Automation Engineer focuses on how work is executed—ensuring that processes are automated, standardized, and aligned to service-aware principles.

• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise-scale use cases.
• Ensure workflows are modular, maintainable, and aligned to platform standards.

• Translate business and operational processes into automated workflows.
• Eliminate manual coordination by automating decision points and execution steps.
• Align workflows to service dependencies and operational realities.

• Embed governance rules and approval models into workflow logic.
• Prevent incomplete, non-compliant, or unauthorized actions.
• Enforce service ownership, lifecycle, and control requirements through automation.

• Build workflows supporting change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Use service context for accurate execution and routing decisions.

• Design workflows with error handling, retry, and fallback logic.
• Ensure automation is resilient and safe for production use.
• Define and document failure conditions and recovery approaches.

• Monitor workflow performance and execution outcomes.
• Improve workflows to reduce cycle time and eliminate inefficiencies.
• Standardize automation patterns for reuse and consistency.

• Extensive experience designing and implementing workflows in Service Now Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in enterprise environments.

• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in regulated or complex enterprise environments.

EEO "Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."