Production​/Control Specialist

Production / Control Specialist – Information Technology team based in CLA Charlotte office (Ballantyne). Role includes supporting live events, managing AV systems, providing technical assistance, overseeing inventory, and maintaining event technology.

• Support and facilitate live events and incoming event requests.
• Support AV, conference room technologies and media systems.
• Coordinate setup and operation of audio‑visual equipment for all events.
• Understand audio, video and system signal flow.
• Support and maintain equipment such as Poly, Tricaster, Crestron, Microsoft Teams room devices.
• Oversee and run events in a control room for live auditorium events.
• Provide on‑site Level 2 technical assistance and prompt support.
• Conduct live on‑demand assistance for instructors and staff.
• Perform preventive maintenance to ensure all systems are operating optimally.
• Oversee technical aspects of live events and ensure all event spaces are equipped with necessary technology.
• Prepare technology in all rooms used for events.
• Support instructors in multiple conference rooms.
• Understand conferencing systems such as Microsoft Teams, touch panels, projections, displays, and microphones.
• Basic hardware troubleshooting (Wi‑Fi, laptops, AV equipment).
• Handle multiple issues simultaneously.
• Work cross‑functionally with Learning team and other IT teams.
• Manage tier‑2 support operation for all conferences.
• Assist in maintaining technology inventory according to defined processes.
• Monitor and report system issues appropriately.
• Manage local inventory.
• Pre‑event: test conference room technology; perform daily equipment checks and set‑ups; act as liaison between Learning and technical teams.
• Event execution: adapt to customer needs and complications; act as point of contact for customer escalations.
• Post‑event: resolve any outstanding issues.

• 5 years of experience supporting end‑user hardware and software.
• 3-5 years of AV production/control room/operator experience.
• Experience with large live audiences up to 200 people.
• Flexible to work after hours, weekends, and travel as required.
• Knowledge of computer hardware and peripherals.
• Experience using support ticket systems.
• Expertise in supporting conference room technology.
• Bachelor’s degree or equivalent experience and training.

• Vizrt, Tricaster, or similar video switcher.
• Midas M32 or similar audio board.
• PTZ camera control.
• Biamp, Dante, Crestron.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities