Yardi Voyager Support Specialist​/Systems Administrator

Full‑Time, Salaried - Exempt

(for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm))

$70,000 and up, DOE

Location:

Charlotte, NC

Working Hours:

9:00am-5:30pm (6‑month training, then rotating schedule)

We are looking for a Yardi Support Specialist / Systems Administrator to support commercial real estate clients using Yardi Voyager and related Yardi products.

This is not a leasing, property manager, or front‑desk user support role. The right person has hands‑on experience troubleshooting Yardi issues, supporting users, testing changes, helping with configuration, documenting fixes, and working across operations, accounting, property management, and technical teams. This is a great opportunity for someone who understands how real estate teams use Yardi and wants to grow deeper into system administration, advanced support, and client‑facing consulting.

You may be a Yardi administrator, business systems analyst, implementation specialist, support analyst, property accounting systems specialist, or an experienced property management professional who has become the "go‑to" systems person on your team.

You will help clients resolve complex Yardi questions, improve business processes, support system configuration, assist with testing and upgrades, and escalate or coordinate more technical issues when needed. You do not need to be a developer, but you should be comfortable working with technical teams, asking good questions, researching unfamiliar issues, and translating business needs into clear system requirements.

• Serve as a subject matter expert and client‑facing support resource for Yardi Voyager, Yardi Elevate, Commercial Cafe, and related integrated applications such as Procore, Argus, and VTS.
• Troubleshoot and resolve complex functional and technical issues across Yardi modules, workflows, security, reporting, integrations, and client environments.
• Manage advanced support requests through the ticketing system, including root‑cause analysis, documentation of findings, timely resolution, and clear client communication.
• Perform Yardi system administration and configuration tasks, including user setup, security roles, permissions, workflows, module configuration, and governance alignment.
• Work with client stakeholders across accounting, property management, asset management, operations, and IT to understand business needs and translate them into clear requirements for configuration, reporting, integrations, or development work.
• Support Yardi upgrades, plugin updates, testing cycles, data validation, regression testing, and related change‑management activities.
• Guide clients on Yardi best practices, system optimization, process improvements, and ways to reduce recurring support issues.
• Coordinate with internal teams, Yardi support, vendors, and third‑party partners to elevate complex issues, communicate risks, and drive resolution.
• Maintain documentation, including standard fixes, support procedures, client‑specific processes, and knowledge base articles.
• Provide status updates, risks, and recommendations to project management, senior management, and clients as needed.

Qualified candidates will have experience in one or more of these backgrounds:

• Yardi Voyager system administration
• Yardi support, help desk, tier 2/tier 3 support, or application support
• Commercial real estate systems or property accounting systems
• Yardi implementation, onboarding, testing, or upgrade support
• Business analyst or systems analyst work in a real‑estate environment
• Property management or accounting operations experience combined with hands‑on Yardi troubleshooting or systems ownership

• Hands‑on experience with Yardi Voyager in a business, support, administrative, implementation, or systems role
• Ability to troubleshoot Yardi issues beyond basic front‑end user questions.
• Understanding of real estate operations, commercial property management, accounting workflows, or related business processes
• Experience supporting end users, documenting issues, and communicating solutions clearly
• Ability to manage…