Product And Agricultural Technical Support Specialist

Company Description

Ingersoll Rand Inc. (NYSE: IR) is a global industrial company committed to “Making Life Better” for employees, customers, shareholders, and the planet. The company delivers mission‑critical flow creation and industrial solutions that perform reliably in complex and demanding environments. Backed by more than 70 respected brands, Ingersoll Rand’s products and services are recognized for their performance, durability, and innovation. Team members are encouraged to act with an ownership mindset and entrepreneurial spirit, building long‑term customer relationships through expertise, productivity, and efficiency.

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This is a full‑time, on‑site Product and Agricultural Technical Support Specialist role based in the Charlotte Metro area. The specialist will provide front‑line technical support to customers, channel partners, and internal teams for agricultural and industrial products, responding to inquiries via phone, email, and digital platforms. Daily responsibilities include troubleshooting product performance issues, interpreting technical documentation, and guiding customers through diagnostics and corrective actions.

The role will collaborate closely with engineering, product management, and sales to elevate complex cases, document recurring issues, and contribute to product improvements. The specialist will also help maintain knowledge bases, create technical support materials, and assist with training for internal teams and customers to ensure safe, efficient, and effective product use.

• Technical background in mechanical, agricultural, or industrial equipment, with the ability to read and interpret technical drawings, manuals, and specifications.
• Hands‑on experience troubleshooting machinery, fluid or air systems, or related industrial/agricultural products in a field service, support, or maintenance role.
• Strong customer support skills, including clear verbal and written communication, active listening, and a professional, solution‑oriented approach.
• Ability to analyze symptoms, identify root causes, and recommend practical corrective actions using structured problem‑solving methods.
• Proficiency with standard office and CRM tools (e.g., email, ticketing systems, documentation platforms) and comfort using digital knowledge bases.
• Associate’s or Bachelor’s degree in Engineering, Agricultural Technology, Industrial Technology, or a related field, or equivalent practical experience.
• Strong organizational skills, attention to detail, and the ability to manage multiple support cases and priorities in a fast‑paced environment.
• Willingness to collaborate cross‑functionally with engineering, product management, and sales, and to participate in continuous learning and training.
• Experience in the agricultural or industrial equipment industry is preferred; familiarity with safety standards and best practices is a plus.