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IT Help Desk Lead — SLA-Driven End-User Support

Job in Charlotte, Mecklenburg County, North Carolina, 28245, USA
Listing for: TOPPAN Packaging Americas
Full Time position
Listed on 2026-07-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Systems Administrator, Technical Support
Salary/Wage Range or Industry Benchmark: 80000 - 90000 USD Yearly USD 80000.00 90000.00 YEAR
Job Description & How to Apply Below
TOPPAN Packaging Americas in Charlotte, NC is seeking an IT Help Desk Administrator to manage day-to-day operations, ensuring effective technical support for end users. The role involves maintaining service standards, overseeing the help desk ticketing system, and facilitating communication between IT staff and external service providers. Ideal candidates have a degree in IT or a related field, along with experience in help desk roles and knowledge of Windows, macOS, and IT service management tools.

The position offers a competitive salary and comprehensive benefits.
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