Senior Site Reliability Engineer; MS Dynamics

Job Title

Lead support engineer

Lead and manage a team of support engineers in resolving incidents, requests, and problems to ensure system uptime and reliability.

Collaborate with the engineering and development teams to implement efficient and scalable solutions that enhance system performance.

Develop and maintain support documentation, standard operating procedures, and best practices for the support team.

Identify opportunities for automation and implement tools to streamline support processes.

Monitor system performance and provide recommendations for improvements to optimize system reliability.

Participate in on call rotations to address critical incidents and ensure 24/7 system availability.

Conduct regular performance evaluations, provide feedback, and mentor team members to promote professional growth.

In-depth knowledge of site reliability engineering (sre) principles and best practices.

Proficiency in system monitoring, incident management, and performance tuning tools.

Strong understanding of cloud services, microservices architecture, and containerization technologies.

Excellent problem-solving skills and the ability to troubleshoot complex technical issues.

Experience with scripting languages (e.g., python, bash) for automation and tool development.

Familiarity with agile methodologies and devops practices for continuous integration and delivery.

Strong communication and leadership skills to effectively lead a support team and collaborate with cross functional teams.

Ability to work under pressure, prioritize tasks, and manage multiple projects simultaneously.

Relevant certifications in Site Reliability Engineering (SRE) or Cloud Services are a plus.