Service Line - Architect - GENART

Platform Support Technical Specialist

Considerable hands-on experience with JAVA server-side technology and J2EE App server preferably Web Sphere

Strong working knowledge of UNIX / LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)

Strong knowledge of relational database (DB2 preferred)

Serve as SME on functional and technical aspects of the Payments platform

Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects

Develop technical specifications for software vendor in development of new functions and features

Coordinate the deployment of software on TCH internal infrastructure; configure the software per project requirements

Liaise with Quality Assurance to ensure quality of software deliverables

Provide Level 3 support o Assist support teams in troubleshooting production issues and engage/escalate to vendor as necessary

Develop implementation/roll-out strategy for new releases

Occasionally design and develop ad-hoc shell scripts, database patches, reports, etc. (large scale in-house software development is not anticipated)

Assist Project Management in assessing project sizing and timelines

Triage, troubleshoot and resolve escalated production issues on a complex mission critical application

Perform root cause analysis of issues

Responsible for analysing systems/processes and recommending changes to improve processing efficiency

Develop run-books for recurring issues, system implementation, shutdown and recovery

Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing

Total Team size is 9 for NOC Support. This role is SME kind of role within the team (level
3). Overall relevant experience should be more than 9 years Candidate should be ready to work in night shift & weekends or be prepared to provide on-call support as needed. The ideal candidate should possess strong hands-on experience with supporting high availability, distributed online transaction processing applications using JAVA/JEE, Web Sphere, Linux, REST/JSON, Web Api(s), DB2 (or other Relational Databases) Prior experience working with Payment networks (Visa, Mastercard, AMEX), commercial or retail banking with emphasis on Digital Channels, Tokenization techniques, implementation of RTP at a financial institution or third-party service provider is desirable.