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ServiceNow AI Business Analyst/Product Analyst
Job in
Charlotte, Mecklenburg County, North Carolina, 28202, USA
Listed on 2026-07-01
Listing for:
Apex Systems
Full Time
position Listed on 2026-07-01
Job specializations:
-
IT/Tech
IT Business Analyst, AI Business & Operations
Job Description & How to Apply Below
Service Now AI Business Analyst/Product Analyst
Location:
Irving, Texas, Charlotte, NC, or Minneapolis, MN (Hybrid)
Role Overview
We are seeking a Service Now AI Business Analyst/Product Analyst. This role will facilitate and own the AI tracking and governance for Service Now core platform AI capabilities. The analyst will maintain AI control tower inputs and participate in scrum cadences for the AI team.
Key Responsibilities
- Facilitate and own AI tracking and governance for Service Now core platform AI capabilities.
- Maintain AI control tower inputs.
- Participate in scrum cadences for the AI team, assisting with story writing, testing, and analysis.
- Pull monthly adoption metrics and report on value measures for AI capabilities.
Required Qualifications
Technical
Skills:
Candidates must have knowledge of basic Service Now functionalities and AI business acumen, including familiarity with tools like M365 Copilot.
Professional
Skills:
Strong communication skills are required for interacting with all levels of the organization.
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