IT Support Technician

About ANDRITZ

ANDRITZ Group is a global supplier of plants, equipment, and services for the hydropower, pulp and paper, metalworking and steel industries.

• 1-3 years’ experience as a support technician.
• Associate’s degree in computer science or computer information systems, or equivalent combination of education, certification and experience.
• Proficient with Microsoft Windows 11, Office
  365 and Microsoft Teams.
• Basic experience with Microsoft SCCM and Active Directory.
• Excellent verbal and written skills.
• Highly self‑motivated and able to work with minimal supervision.
• Proven problem‑solving abilities.
• Ability to work in a team environment both locally and virtually.
• Proficient with mobile devices (iPhones & Android phones).

• Experience with Atlassian’s JIRA and Confluence platforms.
• Familiarity with Agile/Scrum methodology.

• Use Microsoft SCCM as a tool for user client setup, asset monitoring, software deployments, etc.
• Use of a Help Desk Application to track and monitor user needs.
• Installing, configuring, and troubleshooting computer hardware, software, systems, networks, printers, and scanners.
• Ability to lift 50 lbs.
• Specifying and ordering of new hardware and software.
• Provide support to local users, remote users from other offices, home‑based users and manufacturing.
• Supporting MS Office applications, Windows applications, and other software.
• Promote ANDRITZ standards in regards to hardware and software use.
• Effectively manage time and prioritize projects to meet established deadlines with little supervision.
• Perform other tasks that may be required.
• Hours are fixed at 8 AM‑5 PM.
• Occasional after‑hours, weekend, and on‑call duties may be required.
• Travel requirement will be minimal, but occasional travel could be required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.