Director, IT Infrastructure Operations

Director of Infrastructure Operations

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

The Director of Infrastructure Operations provides strategic and operational leadership for all run‑state technology services that support the healthcare enterprise. This role oversees the day‑to‑day reliability, performance, and lifecycle management of core infrastructure domains—including network, telecommunications, compute platforms, storage, databases, and endpoint technologies. Working in close partnership with peer directors responsible for design, engineering, and build functions, the leader ensures that infrastructure solutions are well architected, consistently delivered, supported, and optimized to meet the needs of clinicians, staff, and patients.

And is accountable for operational excellence, service quality, incident and problem management, and continuous improvement across all infrastructure services.

* This is a hybrid position in Columbus, OH.

• Network (LAN/WAN, wireless, firewalls, load balancers)
• Telecommunications (VoIP, contact center, paging, unified communications)
• Compute Platforms (virtualization, cloud/on‑prem servers)
• Storage & Backup (SAN/NAS, data protection, disaster recovery)
• Database Administration (SQL, Oracle, performance tuning, maintenance)
• Endpoint Services (workstations, mobile devices, imaging, patching)

Ensure proactive monitoring, capacity planning, and lifecycle management across all domains. Lead major incident response, root cause analysis, and problem management processes. Ensure projects are delivered on time, within scope, and aligned with strategic priorities.

• Lead and mentor operations teams, including managers, engineers, and specialists.
• Build workforce plans that balance operational coverage, skill development, and succession planning.
• Foster a collaborative environment aligned with organizational values and high‑quality patient care.

• Lead operational strategy, planning, and execution for all infrastructure technologies.
• Establish and maintain service‑level objectives and operational KPIs that ensure high availability, performance, and resilience.
• Partner with design/build directors for seamless transition from engineering to operations.
• Drive a culture of reliability, accountability, and continuous improvement.

• Develop and manage operational budgets, including maintenance contracts, licensing, and support agreements.
• Oversee vendor performance, SLAs, and escalations for support of infrastructure technologies and managed services.
• Evaluate and select technology solutions, vendors, and partners.
• Manage vendor relationships, contracts, and performance for operations‑related services and products.

• Collaborate with design/build directors to ensure integrated infrastructure solutions across all domains.
• Work with clinical, business, and application teams to understand requirements and translate them into technical designs.
• Partner with Information Security to ensure secure architectures and compliance with healthcare regulations.

• Establish engineering standards, design patterns, and best practices for network and telecom technologies.
• Ensure operational compliance with HIPAA, Joint Commission, and internal security policies.
• Participate in risk assessments, architectural reviews, and technology governance processes.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties.

The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

• Bachelor…