Production​/Technical Support III

Production / Technical Support III

Our client, a leading organization in the technology and infrastructure support sector, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the IT Operations Department supporting the Application Monitoring and Infrastructure Support teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive approach to technical challenges, which will align successfully in the organization.

Location:

Plano, TX/Charlotte, NC/Chandler, AZ (Hybrid
-3 days onsite per week)

Position type: 12+ months with possibility of extension/Conversion

Pay rate: $40 - $46/hr on W2

What's the Job?

• Administer, support, and optimize the Dynatrace monitoring platform to ensure high availability and performance of application and infrastructure monitoring solutions.
• Deploy, configure, and upgrade One Agent and Active Gate components, maintaining smooth operation across Linux and Windows servers.
• Monitor the health and performance of the Dynatrace environment, proactively resolving issues to minimize downtime.
• Collaborate with application, infrastructure, and Dev Ops teams to onboard new services and enhance monitoring coverage.
• Configure custom dashboards, alerts, synthetic monitors, and management zones to meet evolving business needs.

What's Needed?

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• At least 2 years of experience supporting Dynatrace or similar Application Performance Monitoring (APM) platforms such as App Dynamics or New Relic.
• Strong understanding of Dynatrace architecture, including One Agent, Active Gate, and Cluster components.
• Experience deploying and managing monitoring agents on Linux and Windows servers.
• Familiarity with cloud platforms like AWS, Azure, GCP, and containerized environments such as Kubernetes and Docker.

What's in it for me?

• Opportunity to work with cutting-edge monitoring tools and technologies.
• Collaborative environment that encourages continuous learning and professional growth.
• Engagement with diverse teams across various technical domains.
• Supportive workplace culture that values innovation and initiative.
• Participation in on-call rotations and after-hours support, with potential for flexible scheduling.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay