Lead Technical Services Engineer

Your Role at

As a Lead Technical Services Engineer, you will act as a senior technical authority, mentor, and a critical liaison between clients, Product, and Engineering. You will master ’s technology, lead complex integrations for enterprise clients, serve as the primary escalation point for the team, architect advanced solutions, and ensure critical issues are resolved with expertise.

You will be a key partner to leadership, helping shape technical best practices, improve team processes, and drive innovations that improve the platform’s scalability and reliability. This role is for a deeply technical expert passionate about multiplying their impact by elevating the skills and quality of the entire team.

• Lead complex integrations for enterprise clients, creating advanced technical solutions and authoring documentation to ensure their success.
• Own and resolve high‑priority escalations from peers and clients, handling critical issues with urgency and implementing tooling or preventive measures to avoid future recurrence.
• Act as a key technical liaison between clients, Product, and Engineering, translating business needs into technical requirements and advocating for platform improvements.
• Mentor, coach, and provide technical guidance to all TSEs, fostering growth through collaborative problem‑solving and serving as a peer escalation point.
• Innovate to improve platform scalability and reliability by identifying recurring issues, proposing scalable solutions, and leading initiatives to refine team processes.
• Author and maintain advanced troubleshooting documentation and reference materials that serve as a knowledge base for the entire team.
• Collaborate cross‑functionally with Onboarding, Customer Success, and other teams to drive strategic improvements across the entire client lifecycle.
• Develop and lead internal training sessions to scale technical knowledge and best practices across the team and partner organizations.

• Bachelor’s degree in a technical discipline plus approximately 8 years of relevant experience, or an equivalent combination of education and practical experience.
• Deep domain knowledge of the digital marketing ecosystem, SaaS platforms, and customer‑facing technical support or services.
• Proven experience acting as a technical lead, mentor, or senior escalation point within a support or services team.
• Expert‑level proficiency with web technologies such as HTML, CSS, JavaScript, SQL, REST APIs, FTP, and related tools.
• Demonstrated ability to analyze logs, data, and system behavior to troubleshoot highly complex issues, including writing and optimizing advanced SQL queries.
• Exceptional problem‑solving and de‑scalation skills, with a talent for navigating ambiguity and architecting creative solutions.
• Clear, confident communication skills, with the ability to act as a liaison and translate complex technical concepts for both technical and non‑technical stakeholders.
• A strategic mindset with the ability to anticipate future challenges, proactively drive improvements, and lead through influence.

$95,000 – $120,000 per year, plus additional 5% variable annual bonus contingent on Company performance and eligible to receive Restricted Stock Unit (RSU) grant.
* This is the pay range the Company believes is equitable for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time.

• Medical, Dental, and Vision insurance
• Office‑only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled
• Flexible spending accounts and 401(k)
• Flexible Working:
  Our Responsible PTO policy means you can take the time off you need to rest and recharge. We’re committed to a positive work‑life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
• Health and Wellness:
  Your well‑being is a priority. Our mental health and wellness benefit includes…