IT Orchestration & Automation Engineer

Primary Responsibilities

• Design, develop, and implement end-to-end IT automation workflows using BMC True Sight Orchestration (TSO) / BMC Helix.
• Build and maintain incident, event, remediation, and change orchestration workflows integrated with ITSM platforms.
• Develop Mule Soft APIs and workflows for system integrations and event-driven automation.
• Integrate Mule Soft, BMC Helix, and Tanium platforms for closed-loop operational automation.
• Engineer and optimize Tanium sensors, packages, actions, and saved questions for endpoint visibility and remediation.
• Automate patching, compliance enforcement, and vulnerability remediation using Tanium orchestration workflows.
• Implement alert-to-remediation automation processes to reduce MTTR and improve operational efficiency.
• Ensure orchestration workflows comply with enterprise security, audit, and access control requirements.
• Create reusable automation modules, templates, and operational runbooks.
• Monitor, troubleshoot, and optimize automation workflows for reliability, scalability, and performance.
• Collaborate with Operations, SRE, Security, Infrastructure, and Platform teams to identify automation opportunities.
• Maintain documentation for workflows, integrations, operational procedures, and support processes.

• 6+ years of experience in IT Automation, Orchestration, Infrastructure Engineering, or Platform Operations.
• Strong hands‑on expertise with BMC True Sight Orchestration (TSO) / BMC Helix.
• Experience developing orchestration modules, workflows, adapters, and automation rules.
• Proven experience with Mule Soft (Anypoint Platform / Mule ESB) APIs and workflow integrations.
• Strong understanding of REST APIs, JSON, XML, and enterprise integration patterns.
• Hands‑on experience with the Tanium platform and core endpoint management modules.
• Ability to create and optimize Tanium sensors, packages, and saved questions.
• Experience automating endpoint management, patching, compliance, and remediation processes.
• Working knowledge of Windows and Linux administration.
• Scripting experience using Python, Power Shell, Bash, or equivalent automation languages.
• Familiarity with enterprise monitoring, event management, and ITSM platforms.
• Experience working within large‑scale enterprise or regulated environments.

• Experience with Service Now, Splunk, Prometheus, or enterprise observability platforms.
• Familiarity with Dev Ops, SRE, and Infrastructure as Code (IaC) practices.
• Exposure to cloud platforms such as AWS, Azure, or GCP.
• Knowledge of security automation and compliance frameworks.
• Strong analytical, troubleshooting, and communication skills.