Desktop Support Technician

Desktop and Client Services Technician

The Desktop and Client Services Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all client locations.

This position provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment.

Supports all IT hardware including workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Performs hard drive encryption of drives and interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems.

• Installs, configures, and troubleshoots corporate devices including client computing hardware, software, laptops, tablets, iPad’s, printers, peripherals, and audio/video systems.
• Configures, supports, and maintains Windows 11, iOS, and Android Operating Systems.
• Assists in technical evaluations of new and emerging AV products and recommends new technology to improve the future AV architecture, performance, and services.
• Performs hands‑on problem resolution in matters of both technical and software support.
• Effectively evaluates, identifies, and resolves hardware and software failures.
• Maintains high level of customer support by delivering high‑quality technical service to correct issues in‑person onsite, remotely, via telephone, or email.
• Ensures highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquiries and issues concerning operation of production devices and software.
• Maintains appropriate security controls and access for user accounts and groups for various devices and software applications, ensuring compliance with procedures and policies.
• Coordinates activities with the IT Services Desk, Desktop and Client Support, Network Services, Infrastructure Services, IT Security, and other team members.
• Maintains inventory of computer and AV hardware, laptops, tablets, printers, peripherals and software licenses.
• Updates, maintains records and documentation pertaining to end users and vendor‑related systems, equipment and devices.
• Coordinates warranty repairs if applicable.
• Assists in implementing system‑level enhancements and new technologies.
• Performs other duties as required.

• Desktop support
• Windows 10 / 11
• Hardware troubleshooting
• Office 365
• Active Directory
• Deployment
• Customer service
• Printers

Experience Level: Entry Level

Job Type &

Location:

Contract position based out of Charlotte, NC.

Pay: $21.00 - $25.00/hr

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.