NOC Technician

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Full Time Charlotte, NC, US

GLS is a managed service provider founded in 1998. Our focus is on the development of optimized designs that drive security, performance, and savings through managed network solutions. We support over 80,000 globally deployed endpoints out of our Network Operations Center (NOC) and Security Defense Center (SDC) in Charlotte, North Carolina and our facility in Knoxville, Tennessee. We have deployed over 30,000 of those nodes ourselves.

Customers who partner with GLS perform better, their IT operation is more efficient, and their company is poised for a smooth transition into the cloud.

The NOC Technician is an outstanding entry‑level position that could allow the successful applicant the ability to build a solid technical foundation that could lead to engineering and security responsibilities. We require energetic, hard workers with a positive attitude to perform technical problem resolution in a high stress environment, including analysis, trouble isolation, and repair.

Duties will include acting as a Customer Advocate in a 24x7x365 Network Operation Center.

• Perform proactive monitoring, configuration management, and fault resolution of assigned client networks.
• Perform customer advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Take calls and provide status from and to customers on a regular basis.
• Work in conjunction with internal and external resources, including company technicians/engineers, to troubleshoot and resolve customer issues.
• Have direct interaction and escalates troubles internally and externally on behalf of the customer.
• Maintain workload through a queue, detailing each ticket with notes of steps taken, test results, and resolution data.
• Work tickets on a routine basis and may request support of others.
• Contribute to realizing departmental company goals and objectives.
• Other duties may be assigned.
• Multilingual ability is a plus. (Spanish, German, French)

The NOC Technician will be required to be open to all shifts, all days after preliminary training on 1st shift. Starting pay is $15.50 an hour. GLS offers an attractive benefits package for employees who qualify.

• Medical
• Dental
• Vision
• Flex Spending
• Life Insurance
• 401K after one year of employment
• Paid Time Off

Job Type: Full-time

Candidates must be available to work a permanent shift after training on 1st shift, which could include any days/any shift. Schedule will remain consistent after assignment to a permanent shift.