Senior Technical Writer

Job#: 3040492

Job Title: Senior Technical Writer
Location: Charlotte, North Carolina (Onsite)
Employment Type: Contract
Contract Duration: 4 months with possible extension

We are seeking a technical writer to transform how cybersecurity documentation is created, managed, and consumed. This role is instrumental in enabling self-service, improving developer experience, and powering AI‑driven tools. You will work at the intersection of cybersecurity and AI‑enabled knowledge management, helping to modernize documentation into a scalable and structured ecosystem.

• Consolidate, rationalize, and index existing help materials from platforms such as wikis, FAQs, and runbooks into a single source of truth.
• Design and implement a unified, structured documentation framework optimized for developers and application teams.
• Architect documentation and metadata to be AI‑consumable, including semantic structuring and tagging to support AI tools and chatbots.
• Produce technical documentation, reference architectures, and reusable integration patterns across key enterprise platforms like identity, secrets management, and Dev Ops tooling.
• Enhance the self‑service experience through improved documentation quality, centralized indexing, and clear usage guidance to reduce the burden on support teams.

• Ability to create clear, structured documentation for complex systems such as IAM, APIs, and workflows.
• Experience with documentation structuring, including modular and reusable content, and information architecture.
• Experience consolidating content from various sources like Wikis (Confluence, SharePoint), Runbooks, SOPs, and FAQs.
• Understanding of metadata tagging, semantic structuring, and content chunking for AI readiness.
• Knowledge of Identity & Access Management (IAM), privileged access, secrets management, and access request workflows.
• Familiarity with Retrieval‑Augmented Generation (RAG), chatbot knowledge grounding, and prompt optimization.
• Experience writing API documentation, integration guides, and developer onboarding materials.
• Ability to work effectively with engineers, security teams, and support teams to translate subject matter expertise into documentation.

Equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, disability, or other protected characteristics.